Sheraton Ontario Airport Hotel

The rooms were furnished nicely, but there was an irritating lack of doorstops to hold the doors with. The carpets may also be dirty, according to my peers. The Olive Grill restaurant on the ground floor is pricey, but provides good food and service. There's a pool area, for anyone interested in a swim. Room service is always responsive, and offers amenities from shaving cream to emergency sewing kits. In summary, an adequate hotel.
4 7 years ago (16-04-2018)

Just booked a room through hotwire the price was the same for hotel choosing to room or selecting a king size bed I made an error on selecting king size bed and just pressed booked Without getting a chance to select the bed I called Sheraton and ask them if it’s possible I can please get a king size bed because I’m trying to have a weekend with my fiancé who is a retired veteran who needed to get away for a couple of days and they wanted to charge me an extra $30 per night to request a king size bed. Absolutely disappointed I’m only going because I paid for this already or else I would’ve not gone
1 7 years ago (26-05-2018)

Everything was fine, the staff is always nice and helpful. Chanelle, who works the front desk is really nice. I had an issue with my room key 4 times, they have a new system. She helped me and was very apologetic for all the issues with the keys. The hotel was nice and clean
4 7 years ago (20-03-2018)

Stay was ok. Pet friendly. Clean room. Only 2 complaints... 1) room was next to elevator and it was noisy every time it went up or down and kept waking me up and made our pet nervous. 2) view was horrible. Not cool to look out the window and see what looked like trash or storage bins.
3 7 years ago (24-04-2018)

We had about 10 rooms for a wedding party. Everyone had the same problems. Shower head broken & shooting all over. Tub slow draining. Worst part was how loud & noisy the air conditioning system is. Even while off the adjacent room sounds like a washing machine on spin cycle keeping us awake at night. Then management scheduled a business meeting next to our reserved area for breakfast & asked us, about 30 people, to keep quiet because of the meeting. Why they didn't schedule them to the conference rooms near the gym instead is beyond me. The bar area was nice & enjoyable at night. Only saving grace was the bar & breakfast. The only thing they did was comp one breakfast for the inconvenience. Seems management was also hard for employees to reach & contact as well. I had to come back for my "credit" which didn't show correctly on their invoice as well.
3 7 years ago (21-02-2018)