Shores Fireplace and BBQ

We had a gas insert installed a few years ago. Unit stopped working. Company sent the subcontractor they use AJ Bert out. Turned out to be dead batteries that were inside unit that we were not aware of. Changed batteries that we provided. Were here a whole 5 minutes and charged us 145 dollars. Yes, we were told that was the service fee to come out, but seriously? What has happened to giving customers an understandable break and customer service with honor, especially since they installed the unit at a cost close to five thousand. Shores Fireplace did agree to reimburse us 50 dollars, probably their cut for screwing us. Have plans to install another unit in future and will definitely not be using them. Update. As of March 8, have not seen 50 dollars they promised to reimburse. Stay clear of this place!
1 7 years ago (08-03-2018)

Review? Horrible. Rate? Should be negative stars. I only clicked 1 star because I had to. I wouldn't recommend them to anyone. Their communication is non existent. They don't return phone calls or emails. They measured incorrectly for my fireplace screen. The product they measured for was 3 weeks late (I think they forgot to order it) They installed the ill fitting product and then sent me a quote to order the correct fitting product. Stay away!!!!
1 7 years ago (05-03-2018)

Friendly, helpful staff. In and out...all good! Great selection of fireplaces and accessories, too.
4 7 years ago (02-05-2018)

Lake Orion new location. Bad experience. Went looking for something very specific. They told me it wasn't available and that the company/brand I was looking for is out of business (and housing/fire code changed so I couldn't buy it anywhere). They offered me their product instead. After I finish this post I will be heading over to TSC in Oxford to pick up what I was looking for they said wasn't available. Either they don't understand the code or what is available in the market or worse they were trying to sell me their thing by misleading me about it. Won't judge, just don't like how it played out and either way it was a 1 star experience. And, note to any business owner, you might think you lost nothing here as it was a small purchase I bought elsewhere anyway. The bigger problem is we just moved in to a new house and want to put in an outdoor kitchen we will likely spend a lot of money on, but we won't be stopping here.
1 7 years ago (04-03-2018)

Just bought set of gas logs from and had them installed by shores bbq, Josh was my salesperson. They were very helpful and spent a lot of time with me helping to pick out my perfect set of logs. Highly recommend them to anyone looking for a gas fireplace/install! Thanks for all the help and answering the numerous questions I had!!
5 7 years ago (11-01-2018)