Silberman's Army & Navy

I ordered 2 survival parkas. I got a notification that Silberman's had sent the package off to me with a postal tracking number. I tried to track the package and the post office said that they have been notified that a package was coming but they had not received it yet and this is 2 days later. Silberman's told me that the post man must have fell asleep. I could not quite believe that the post man fell asleep and I started checking out Silberman's website and started seeing some of the negative comments on reviews and thought maybe I got taken for a ride. Well, the order arrived early, the merchandise was perfect and with great quality as expected. The post man failed to scan the package. I did not see anything negative in the way they communicate or treat their customers. I will order from Silberman's again in the future.

Terrible customer service. Deceptive online business practice Amazon. I do not recommend buying from them.

I only gave Silberman's a one star review because I was unable to give them zero stars. I purchased a knife from Silberman's online but was disappointed when I received it. I asked to and they approved my return of the knife, which they received a month ago. We have e-mailed back and forth a little, but I haven't heard anything in the last ten days. Now I don't have the knife, nor the refund money. I advise people to avoid purchasing anything from this business. In my experience they are unresponsive and could care less about the customer once sale is made. Instead of a potential repeat customer, they have made me a dissatisfied customer spreading the word on their poor business practices.

I ordered a pair of shorts four weeks ago and have yet to receive them. I have emailed and called , received zero response. They took my money immediately. Disappointed that with all that’s going on in the world, they resort to scamming. UPDATE:You asked me to send you an email the other week with my info and I did. Once again you have not replied. I tried calling and no answer

I usually read reviews before dealing with a company, and if I had come across the earlier ones here, I probably would have moved on to make a purchase elsewhere. Good thing I didn't! I made a purchase from Silberman's through Amazon, and I have nothing but positive feedback to provide. My item was competitively priced, was shipped and received within 3 days of being ordered, and arrived in excellent condition. I could not be more pleased. I cannot speak for prior person experiences, but as far as i am concerned, I would have no problem or reservation dealing with Silberman's again. As an added bonus they are located in The Bronx, and I am glad to have helped out a local merchant!

12/05/2014: Placed an order online for 1 pair of work boots a Christmas gift for my son. 12/08/2014: Received an email stating the order had been processed and a ship date would be provided once scheduled. 12/19/2014: Received an email stating the order was scheduled for shipment on 12/22/2014. 12/23/2014: Received the order boots just in time for Christmas. Thank you! Unfortunately, the boots did not fit. I contacted Silberman’s by phone and asked how to exchange the boots for a different size. I was told to return the boots to the Bronx, NY address via UPS with a tracking number and include a note inside the box requesting that the boots be exchanged and to include the size that I needed. The boots were delivered and signed for by David at Silberman’s, Bronx, NY on 01/07/2015. Four weeks later, still no delivery of the boots that I wanted. It took many, many, many calls to get through to someone in Customer Service. I left messages as instructed when no one was there to take my calls, and no one returned my calls. Gwen in Customer Service works part-time and is only there to take calls 4 hours, M-F. I finally reached Gwen by phone and was told that she would need me to provide the UPS tracking number before she could help me. Beware!!!!! Do not return anything to Silberman’s without a tracking number. Luckily, I had one. They do not keep a receiving log, I guess. It was up to me to call Silberman’s and ask that the boots be exchanged for another size. Obviously, Dave didn’t read the note I was instructed to include with the boots that I wished to exchange them. Once I finally got through to Gwen, she initiated the exchange but it was not processed as Gwen led me to believe. More delay. I was furious!!! Eventually, loosing all confidence in Gwen, I requested to speak to the Supervisor. Eventually, I received a call from Supervisor Darlene. She apologized and told me she would get the boots exchanged or issue me a credit. I was promised a return call from her confirming one or the other. Darlene did not call me back. I received an email instead. 03/06/2015: The boots finally arrived…..2 months after I returned them for a different size. Very poor and inadequate Customer Service! I will never order from Silberman’s Army and Navy again!

I don’t know who is who, but someone under the name Buffalo Gap Outfitters is selling products on Amazon via this store. They’re probably one and the same. They are engaging in deceptive advertising on Amazon. Avoid this company and anyone related to it.

The customer service was great. They didn’t have a selection just for women, just some unisex items, but the owner said they are working on building an inventory for women which is great. I really like the quality of the BDU’s they sell. Will definitely be back to buy them in more colors.

Buyer beware. Very slow shipping and no communication. Placed my order and stated i needed shirts by a certain date and to contact me if it would be a problem. Emailed them multiple times stating to cancel my order since i had not reveived shipping notification as my deadline was approaching. Received noy one single response. Shirts were delivered over a week past the day i needed them. Horrible customer service.

Website stated that item was in stock. I ordered my item on 03 October 2012 and they charged my credit card right away. I became concerned when the company continued to push back the shipping date. After several calls they, finally, on 16 October 2012, informed me that they no longer have the item -- and added that the item has been discontinued. The rather curt customer service lady apologized and stated that they would credit my card and then sent an email statement to me the next day showing this credit. I wrote a letter to the BBB complaining about this company. A week later I received an email stating that the item I orderd had been shipped AFTER the order was cancelled! What a nightmare. I plan on writing another letter to the BBB.