Simply Mac

The store manager lied to me about what MacBook pros they had in store and how much they were back in September. He was trying to get me to buy the most expensive one instead of the one i needed. And now to repair my desktop that I ALREADY PAID FOR ONCE and they never fixed it. The problem came right back not even 24 hours later. I called them the very next morning I picked up my iMac. They said to bring it back and they would fix it. I took it back today and they said they have to charge me again. I was livid and then he kept telling me to stop being upset and I didn’t need to yell in his store. I was talking louder but definitely NOT yelling. And then i told him that if this was my store I would be ashamed of the service. He told me that there was no need to be disrespectful. He said “I’m just trying to do my job.” Really dude?!?! Then do it!!! Fix the stuff you said you fixed. Absolutely TERRIBLE customer service. Save yourself the trouble.
1 7 years ago (23-05-2018)

The store manager DANIEL has to be the rudest person I have ever dealt with in a retail location. From start to finish he was snarky, rude, and put out that there were customers in the store that wanted help from him. He is costing this store money with an attitude like he has. I for one will never go back to this location and will drive out of my way to go to an actual Apple Store for all of my future Apple purchases. I purchased a phone case for my iPhone 8 on April 17th and when I got home I realized I could get the same case for 1/2 the price. I took the phone case back on April 21st and the manager charged me a 10% restocking fee and listed it as a "manager discount." The entire time I was there he was incredibly rude and snarky to me. When I came back in 10 minutes later to dispute the restocking fee he flat out refused to give it back even though the back of their receipt says only hardware and computers have a 10% restocking fee and there was nothing on the accessories. I am a huge apple fan and only use apple products, but I will not return to this store. I will drive to Colorado and go to an actual apple store before I ever step foot in this store again which is a shame because I have spent quite a bit with this store. Their store manager is costing this business customers and sales. Oh well no one cares about customer service anymore just about the bottom line.
1 7 years ago (21-04-2018)

I took my MacBook in to this store for service on November 22, 2017 for repair after an unfortunate user error while upgrading to a new operating system. They gave me a work estimate of 3 - 5 days and told me it would be a minimum of $69 for diagnostic work. I was told that evening that I would probably lose everything on my computer. I asked them to see what they could do to save my data. I didn't hear back until I went into the store and spoke with the manager more than a week later. He promised better communication and told me they were still working on the problem. I received one follow up phone call to tell me they were still hard at it! On Monday, December 4 I went into the store, paid my money and walked out with my computer in the same state as it had been almost 2 weeks earlier. I made an appointment with another company and two hours and $43 later had a fully upgraded and intact computer. Never again will I waste my time or money at this store.
1 8 years ago (16-12-2017)

Do not bother going to this store! I am not surprised to see all of the bad reviews about this simply Mac store and I see that Daniel (whom I believe is the store manager) is mentioned several times and he is exactly who I had experienced very appalling and rude behavior from as well. He isn't very knowlegable and I had to spend several hours and seek help from an apple customer service agent twice before anything was accomplished to fix my problem with my daughters iPhone and him straight out lying to me. Worst customer service experience that I have ever had.
1 7 years ago (22-02-2018)

Avoid this place at all costs. They gave my wife the wrong cord and when trying to return it for the correct cord they tried to charge us a re-stock fee. The manager (Daniel) got loud and aggressive and when I told him not to speak to me or my wife in that manner he asked me ‘what am I going to do about it?’. I told him we would be rating this joke of a store. This Mac store and Apple in general will try to swindle you out of every dollar they can. The manager has no business being a manager anywhere and should be fired immediately for being rude and aggressive. I am done buying Apple products and hope others follow suit!
1 7 years ago (08-01-2018)