Sinai Grace Hospital Cafeteria

I wanted to give NO stars for this review. But in order to comment I had to select one. First let me say that the Attending Doctors, Surgeons, ICU Nurses deserve 10 stars. I had a loved one, ‘My mother’, who was in the tie care and they treated her immediately and responding to the emergency needs to her traumatic situation to the best of their knowledge and ability. And for that I am thankful. But the front desk employees and the staff that answers the phones needs to be trained in the customer service department. Their Hospitality is thee WORST ON EARTH. Their rude and impatient. I was trying to explain that I’m in another state and I’m calling in concerns for my Mother and every time I got cut off and rushed off the phone. As if I was bothering them. That’s their job and their not at all professional nor caring. They should not be allowed to work around people.

This hospital has to be the worst EVER!! The emergency room lobby attendants have MAJOR GHETTO LOUD ATTITUDES! and please don't ask them a question because they'll immediately let you know that you are getting on their last nerve! you get a sense of walking on eggshells around them. I haven't had any problems out of the men, But surprisingly it's not all, but most of the female attendants. DISRESPECTFUL TO THE MAX. I often wonder who screens these people to work here? do they care? A Hospital should be hospitable. kind, caring and comforting towards guests. the majority of them just don't care. But I would have to give credit to the doctors and RN Nurses, they were very kind, caring and warm to us along with the security personnel. That I've experienced. I guess it's true that one bad apple does spoil the whole bunch. Well in this case it's a lot of rotten apples smothering the few good ones there. SMH . it's So unfortunate for a neighborhood hospital to be HOOD!!

The experience my mom has had here has been HORRIBLE. They only had one transportation person for the ENTIRE hospital. She was in a holding area for hours in pain! The only comforting experience is the nurse she had on one of the days she was there. I now understand the reviews for this hospital. The people in this area deserve better!

This is the worse hospital in the history of America, one of most definitely! The receptionists were trash because they were rude, unprofessional and inconsiderate of a pregnant woman’s circumstances. Secondly, they were rude to my mom one heifer told her she was in her way and told her to move out of her way… there’s a right and a wrong way to talk to someone and I will be reporting each and everyone one of these lousy mannered people to upper authorities .. people that work in the healthcare field should be considerate and empathic of other peoples situations not just here for a paycheck otherwise you’re in the wrong field as many of these nasty acting women that are employed here that work at this ghetto establishment! There are consequences when you mess with the wrong patient who has managerial professional experience under her belt..they insinuate that everyone that comes in this hospital is just idiotic as their attitudes. This is defined not the impression I expected to gain at this establishment I called an ambulance because I’m pregnant and have yet to get properly treated here after several hours and yes I do have insurance so there is absolutely no exception to why I have been mistreated as a pregnant patient!!!!! Most of these women need to be retrained and rescreened to work here they do not know the proper protocol of working in a hospital being respectable and treating patients with respect. I would like to speak with an upper superior that is well trained and knowledgeable about how to treat and how not to treat patients especially pregnant ones. I wouldn’t send a dead dog here or anyone else for the matter these ghetto hood rat women that work here are out of hand and belong on the streets with that type of attitude not in a hospital establishment that is expected to maintain professionalism.

I had a very bad experience in this hospital, first off we were sent here because there was other hospital that the cardiologist wanted us to go to that were full for a catherization to get done, they were the only ones available to do this the next morning. But let me tell you that the emergency department was dirty, blood on the bathroom floor, the nurse that drew blood hap put all blood samples on a chair and not the table. They don't even have the little box where the used needles go. The use needle was kept on the table and medication was also kept on the table and was never administered to my husband. The catherization went fine and he had stent put in his heart but the cardiac floor where he was taken was very horrible, the nurses were rude and they also brought him medication that was not prescribed by doctor. The floor was totally empty , the nurses never came in the room to check up on him, water was never changed , bed sheets and everything stayed the same. They have only one computer for all nurses to take turns and one blood pressure machine for them all to use. One nurse came in at 8:00 pm and he was not checked until 7:30 am the next morning. Horrible horrible experience , when we went home his ivy was taken out and the nurse left him bleeding alot because she didn't even put pressure on it. My daughter wasn't even allowed to take food for me upstairs. They were very rude with her down in the main entrance. No security guards to be seen anywhere not even in the parking lot. So if you decide you need medical attention please do not go to Sinai Grace because you will be entering a funeral home. Sadly but true. One life who needed attention and didn't get it like he deserved it. DO NOT GO TO THAT HOSPITAL !!!!!!!!!

The level is care is horrible. A family member have been sitting in this emergency room since yesterday 10/2/22 around 10am with very little communication, he arrive via EMS! There are some major aliments that need to be addressed but unfortunately havent. ONE of the things is his fingers are fractured and they left them sitting out. He waited all night for an MRI only to find out, no one put the order in. He have been waiting on discharge papers since 3 or 4pm today. I arrived to the ER around 5:30p to assist and it's to no avail. I just left the nursing station and still no discharge papers. When calling the PT ADV the phone just rings, no one picks up. Trauma don't communicate with the ER, the ER dont put in order, the doctors say one thing and its just an epic failure. Sinai Grace should be ashamed!!!!!!!!

I thought to give a review because I see only bad reviews about the hospital and thought was good to give my personal insight. I am giving 4 starts because I can't give 5. Everything was great except for one thing and let me explain. My wife had c-section on Dec/2022, just 3 months ago. Our OB and his team did a great job. Post-partum service was great. We got attended by this great nurse and was very patient with us and the newborn, and helped us to do a great taking care of our new baby. She was an angel for us. We got a single room for us and everything super clean. Yeah, some old clothes but that happens everywhere and didn't even bother. Nurses were always pending on us and on our way exit, we were provided by tons of supplies like diapers, formula, milk pump, medicines, and so on. The only I complain where the nurses that prepared my wife for surgery, they have no idea how to put a catheter. My wife was bleeding through it and these two ladies said that was normal, even though she screamed when they put it in the wrong spot. Our OB fixed it when we walked in into the operation room, until then it was all pain. After the OB fixed it, my wife felt lots of relief and everything after was great as I explained here. I was skeptical about the hospital due to the bad reviews I saw in googlemaps, but after my experience I don't think it deserves 2 stars from my opinion. I would be glad to share more details if asked.

My husband was brought in 1/28 thru the ED and admitted to 3West. From the time of admission to 3West to discharge 2/1 his care was phenomenal. All the staff Nurses Aides Food Service Housekeeping Transportation Physical Therapy NP's PA Physicians were amazing Thank You so much we appreciate all you did for us

TERRIBLE. UNBELIEVABLE, UNPROFESSIONAL. It is unfortunate that this is the ONLY hospital in the area that EMS can take you to in an Emergency. It is unprofessional to think having a EMS patient lay on a gurney for 5 hours in the ER is acceptable. Then a Doctor had him moved to some holding area where patients were yelling and singing. The cubical had NO phone, curtain or TV and NO staff addressed us to say I am the nurse if you need whatever. I can go on but will address my concerns to the CEO or anyone that can give me some concrete answers before I send them to Lansing.

This has to be the most unprofessional, ghetto hospital ever. The ppl there do not care , they have no sense of urgency and they act like they don’t know what they’re doing . I went through emergency for having a serious miscarriage and was left in the hallway in a hospital bed for hours while bleeding out and could barely breathe . There was so many patients left in the hall in a bed without being attended to. Doctors or nurses just walk pass and didn’t want to assist me when I kept complaining about not being able to breathe . I just went home and carried the rest of my miscarriage out l, I’d never go back to this hospital