Reviews
I searched high and low for a dentist office that would do extractions for a loved one with dementia and brain injuries. This was the only place closest to me that worked with my loved one. He is in a wheelchair, he cannot stand and transfer to a dental chair for work. Dr. Sadrameli accommodated this need to be able to get these extractions done. She was compassionate, informative, and kind. She allowed me to come back to the room as needed to communicate to him and/or for him and was constantly checking in on his comfort level before continuing on. His mouth healed nicely and all billing went directly through the dental insurance company. If you need to help a loved one with a disability for dental work, I would recommend this office.
The entire office had a pleasant and comfortable environment. I must admit, going to the dentist has always had my anxiety levels through the roof! However, the Doctor and Shelby made me feel very comfortable. They were both so kind and patient. Shelby took her time to the point where the anesthetic was pretty much painless. I highly recommend Smiles of Naperville!
I have had nothing but great experiences here! The staff are so nice and supportive. The facility is very clean and well kept. Totally recommend to anyone!
This is the absolute worst dentist office. They completely ruined my daughter braces treatment and wanted to make us pay for their mistake. The dentist has been so rude! Their texting system is flawed.The front desk is unprofessional and unorganized. Billing is all over the place etc., the last year of dealing with them has been an absolute disaster.
I would highly recommend smiles of Naperville for any of your dental needs the staff and assistant’s are very helpful and professional Dr Sadrameli will give you her gentle touch along with the best care and treatment available. Thanks Smile’s!
They have helped me, for the past two years, get my teeth back to health. They do a great job and really listen to their patience and their concerns. I usually dislike going to the dentist and I knew my teeth were in need of some fixing, and past dentists made me feel embarrassed for the state my teeth were in and rarely gave me an outline or breakdown on how they can work with me to fix it. It had been a few years before I decided to go to the dentist again, but I’m glad I did and I’m so grateful I decided on Smiles of Naperville. The dr’s at Smiles Of Naperville we’re very kind during the consultation, never pressured me or made me feel embarrassed and asked me what my goal was when it came to my dental needs. They all worked together to help come up with a plan that was comfortable for me and truly help fix my teeth and have continued to help me keep them healthy. I highly recommend going here, especially if you’re a bit nervous of dentist. Everyone in the office is very kind and helpful
I had an excellent experience at Smiles of Naperville. The receptionist was prompt in confirming my dental coverage plan and explained it to me accurately. I met with Dr Pinky Arora, she listened to my concerns patiently and planned a treatment path keeping in mind my schedule. She was friendly and gentle about which I was very happy. Nicole, the hygienist, did an excellent job in cleaning my teeth. I am happy to have found a good dentist so near to my home! I would definitely recommend this place to family and friends, they do bring out your best smile!
Growing up, I have had some horrible experiences with dentists. I hated visiting the dentist. Regular dentist visits were absent from my routine for many years because of the sheer hatred and borderline-traumatic experiences I had with dentists in the past. That said, I was recommended Smiles of Naperville during a 2:00 am 1-800-Dentist call. They were one of the only dentists who were able to take me with absolutely no notice. I thought I was going in for emergency relief from an erupted wisdom tooth, but I actually walked away with a permanent dentist and a renewed trust for dentists in general. First off, let me just say that Smiles of Naperville has some of the kindest, most sociable office staff members I have ever experienced in the medical field. They are awesome. The receptionists are so kind and comforting. They all talk to you with a genuine care, not a forced-obligatory shallowness. In fact, my interactions with that staff have been SO awesome that I actually enjoy visiting the office. In addition, the dentists and hygienists themselves are very reassuring and kind. Where dentists and hygienists the past have come across as judgmental and disappointed during routine visits, the staff at Smiles is the opposite. Based on the way they talk to me and address my concerns, I can tell that they genuinely care about me as a person and love their field of work. I knew this office was supposed to repair and maintain smiles, but who would have thought they actually create the smiles, too corny, but I don't care - I love these people. I was a lapsed dental patient. I really didn't care what was going on with my teeth as long as I didn't experience pain. I was too ashamed and afraid to visit any dentists. I am so thankful that an emergency pushed me into such an awesome office. This staff is incredible, and if they happen to be in your insurance network or neighborhood, you won't be disappointed if you pay them a visit. Thank you Smiles of Naperville!
Like many customers expressed office staff are very rude and have no empathy. Billing services are horrible, they charged double the amount to my 20 year old daughter for wisdom teeth extraction couple of years ago. I came to know when we received statement from the insurance company and had to dispute it. I didn’t write review then but this time one of the front crown came out and they couldn’t accommodate me even though I had my crowns from them 10 years ago. The earliest they were able to get me in was end of the week. The other dental place was able accommodate me very next day even though I wasn’t their customer amd that’s called service with kindness and care. I wouldn’t recommend anyone to this dental place. Horrible front desk employees.
I have been a patient of this practice for many years. Honestly, the customer service of the scheduling and billing department wasn't very good. I continued with this practice because I loved the doctors and they provided excellent care. But at my recent appointment, the new front desk staff was super friendly and very helpful. I am also in the dental field and the front desk is the first impression of the practice. In my opinion, you have found great new representatives!
