Smooth Riders

We used Smooth Riders as our transportation choice for our wedding party. Was very easy to book with and responsive to emails/calls. Had a great driver and was on time for pick. Vehicle was clean and spacious for our party of 17. Two minor issues we had were the phone cord for the music didn't work in the phones and it took a bit to get the wireless code for the system - however once we had the code it worked - and although the AC was on and working it was a bit warm once we got into the bus. This probably had more to do with the amount of people on the bus and the temperature of the day not a complaint but wanted to let others know for expectations. Would highly recommend this company to others and use again if the need arose.

We rented a party bus for Halloween, and it was a blast! They were on time, courteous, and the bus was clean. The sound system was probably the best I’ve heard on any party bus, and the light-show was very cool. With that said, I definitely rate them at an A+ for sound and lights experience. Our bus had grab rails as well…which helped keep people safe when moving around the bus. I would certainly use them again – hands down. Overall a very fun experience!

This was by far the best part of our wedding day! The bus was fully loaded and had great a/c! The sound system on the bus was amazing and we had the time of our lives on this bus! So much fun and would recommend this company to everyone! Thanks for making our wedding day so much fun!

Smooth riders is absolutely great! We used their services for a bachelorette party and Melissa our driver was fantastic. The bus was so clean and they made sure the experience was fantastic! I would use them again for sure!

My bridesmaids booked a bus through this company well in advance for my bachelorette party. Our pick up time was scheduled for 7:00pm August 13th last night..... The following is a detail to give some background. A few weeks prior to the day of the bachelorette party, my bridesmaids had discovered that a friend owned a bus and they were willing to give us a great deal. Naturally, we contacted Smooth Riders to see if it was a possibility to cancel our reservation. The person that we spoke with stated that if we chose to cancel our reservation, we would then be charged $250.00, on top of the $100.00 deposit that we had previously made, in order to cancel our reservation. $350.00 ridiculous?!?! So, because that price was completely outlandish, we decided we would just keep our reservation. The day of my bachelorette party, we were notified a few hours before our scheduled pick up time, that the bus we had reserved was in the shop being repaired and had been for a week, which we were never told until that moment but we were assured that they would have our bus or some bus for us and we would be picked up at 7:00pm. He also said that the driver could be a few minutes late, but he offered to take money off if that was the case we were fine with that. At roughly 6:50pm, the bus driver called and told us that she was on her way with our bus but was going to be late. She said that she might need to have another bus pick us up and bring us to our first destination and then she would meet us there instead of at our hotel with our bus we were not complaining because we were still being picked up. At 7:10pm, we had been gathered and waiting for a bus, as we were promised. We made mutiple attempts to contact the owner and the driver to see when we would be picked up. No answer. We then received a call at 7:20pm and were RUDELY informed that we no longer had ANY bus coming to pick us up our bus was being towed back to the shop and that they were cancelling on us. He THEN told us that all of his buses were booked for the night so he had nothing for us. He was not sympathetic at all he simply said it was out of his control, he did not offer to pay US the $350.00 cancellation fee+deposit, and he went as far as saying that we were indecisive and didn't have our stuff together, so this was "for the best". We understood that things happen, but we were paying for this service and we were PROMISED that we would have a bus. I feel that he was extremely deceitful in not telling us about the bus being in the shop for the past week when we could have made a different plan, he made promises that he could not keep in saying that he had another bus that could bring us to our first destination to meet our reserved bus, and to not have a backup vehicle was irresponsible and left us in a horrible position- 22 people waiting to get on a bus that we had reserved months ago and were depending on for the night's festivities. STAY AWAY!! This was a complete a nightmare....

I'd select zero stars, but had to choose at least one to get this posted. Here's a warning to anyone thinking about using this company, and please know that SmoothRiders has removed many negative posts to various review sites: My son got married Saturday, 10-22; the bus was supposed to pick up the bridal party in Maple Grove at the park where they had pictures, stop at Crown Room so they could pick up the rest of the bridal party after they dropped their cars off, and then head up to wedding in Monticello; and then after ceremony bring the wedding party back to Rogers. The bus wasn't there at 2:00 pre-determined time. I called them and spoke to a woman who was pleasant enough; she was going to call the driver. I called back 10 minutes later, since I hadn't heard from anyone. It was a male. Apparently their driver never showed. He was in Mankato, buses apparently are stored in Lake Crystal or somewhere south of metro. I was under the impression they were located in Fridley. He was extremely rude and defensive, "What do you expect me to do?"-attitude. I told him I didn't appreciate his lack of professionalism and he shot back that I was being unprofessional. Really? You strand 20 people you had a contract to provide a service to, and this is the type of conversation you have? Thankfully there were enough people to get the bridal party back and forth, and the kids were all mature enough to let this glitch roll. Per the Smooth Riders agreement, they took a credit card number and $100 deposit. Haven't checked to see if the charge is on the kids' card, but I'm feeling this will be a battle, since other people who have had this same problem never got their deposit back. And you can bet there will be 20+ people making sure this experience is shared on every possible social media site we can find so that people are warned about this company.

Got one for my sweet 16 ! Loved it the driver was amazing. Awesome sub's and lights. They were on time bus was clean and didn't smeel like alcohol from previous bus runs. If you wanna have a good time this is the company to choose!!!!

I am only giving them a star to write a review. They have TERRIBLE customer service and did NOT come through with what they were offering us. We were promised AC in our bus, even told us this the day before, and ended up in a sweat lodge with a broken AC on a hot day making our party sick. I asked for a discount or refund on the day and got a reply saying that it was not possible and its out of their control. YES i understand that the weather got hot, but when something is promised and doesn't come through, you should work with your customer. Not happy with these people at all.

We have used this service multiple times and we really enjoyed their service. The buses are comfortable and have amazing stereos! Plus the driver was hot!

Awesome experience! Kyle was professional and the driver showed up on time and was clean, courteous and a great driver. Would definitely recommend them for any group outing!