Reviews
India helped me at the store today and was beyond helpful, kind, personable, knowledgeable, and complimentary. She made me feel 100% comfortable and made the best recommendations. She should be promoted and placed in charge of customer experience for Soma associates because she was wonderful. I will a absolutely be back again. :
There were 3 women working today. And each of them were incredible! I have a difficult time finding something to work, and they were able to find me the perfect bra. Thank you!
I absolutely recommend the Louisville Soma! The service you get there is phenomenal. I was fitted and the process was quick & simple...the person helping me was very knowledgeable without being pushy. I recently had to return an under garment, that broke down within a month of purchase and the staff gave me no gruff, just exchanged it quickly & efficiently.
Ashley was awesome! She helped me get measured and showed me many different options, explained the different types of bras they had available and took the time to go into details about the ones I was interested in. She came back to check on me to see how things were going and I appreciated that. I cannot recall the other lady but she was great at well. This was my first time at this location and I was very satisfied how the bras looked, the different styles, options and how awesome the customer service was !!
They are a'little high in price but they are high quality and they focus on customer service too. You can get a fitting right in the store and they are happy to give you some recommendations. One thing that's important to note, is their bras fit really well especially the underwire ones. The wire itself is not too long so it doesn't cut into you. This is important especially if you are a larger cup size like I am 40DD. Their pajamas are so soft and comfy, you'll never want to take them off!
Clean. Good prices. Great for gifts for wife.
The ladies we're absolutely fabulous, I/we did not feel rushed they took time out for several fittings for my daughter they had a great sale 3 for $99 I rate them 10/10
I have been an exclusive Soma shopper for 10 years. The service is always stellar and professional. They carry a wide variety of styles and sizes in the store and if yours is unavailable they will order it and ship it to you. This visit was to return some items I ordered online and they were gracious and helpful when my exchange wasn't even due to a clearance item. I love my purchases and will be back.
I wanted to thank Ashley Hickerson for her extra work in getting an online order for pick up possible for today. The gift was for a loved one leaving for a trip out of state for Christmas and Ashley took care of a quick pickup with an obvious smile on the other end of the phone. Ashley was very professional and I greatly appreciate her time and hope she gets recognition for above and beyond customer service. Thank you Ashley!!
I just left Soma in Oxmoor Mall and I was helped by a VERY sweet lady named Cara, she was the best. She helped ease my anxiety with how nice and helpful she was. I would definitely go back and recommend this store to others!