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Thank you , the most easy way to make life easier. I have a 5 star storage system , which offered me a one month free and a truck . Having all that saved me a couple hundred dollars . The 10×10 is perfect for all my property , located in a cool temperature environment. Located to easy access for loading . I am so proud of myself having to locate this company . The employees are great people that make the best choices for all your needs . Once again Thank you .

The storage unit I rented is adequate for my needs and the clerk was very helpful, thoughtful and rented me a unit suitable for my needs. I'm very satisfied with the service and for Hawaii the prices are never going to be what we want but are reasonable for Honolulu. Again I appreciate how helpful they were/are and I am a satisfied customer.

The female employee i forget her name but she is the kindest and most professional personality that i have seen in a very long time. I can't say the same for the manager Kevin because he is rude and very unprofessional. Most of the people who live in my condo have lockers there and we are all wanting to move somewhere else because of Kevin. The only reason I may stay is because the lady is extremely kind and helpful. She tries her best to make people feel welcome and we wish she were the manager. Mahalo!

The sign up process was a breeze. Very very clean facility. Access hours are great. Everyone here is super knowledgeable. If it gets a little too warm and you need a refreshment, there's a 7-11 and other small eateries right across the street. And best of all is the location as it's just a 10 minute walk to Waikiki or not even a 5 minute car ride-super convenient for me in that regard.

Most horrible experience ever. We had our things in there for 3-4 months. Paid them around 1200 dollars in total. And then a young guy with slick hair came with stupid remarks. And didn’t want to let us get our things out of the unit unless we either said “yes my dear, we understand your rules” and it still didn’t give us our things back. I had to call 911 to get my things out of a storage which we had paid 100 of dollars to. You guys need to fire him. He is a liability for you guys. Replace him.

They charged my credit card twice and when I called to have it corrected their response was "That's not our problem." No offer to help me untangle the network of red tape or figure out how to prevent this in the future. Just not our problem.

Great customer service and easy to deal with. Manager and employees always helpful and friendly. Top storage facility on Oahu.

Due to health problems I'm am currently experiencing I could not have done anything if it weren't for the staff at the storage facility and my friend who helped me move in to the storage locker thank you for your help happy holidays aloha John Moreno

This is an amazing place to store your stuff! Quick and easy! They give military discounts and give you a discount if you reserve online!

My experience with The Lock Up Self Storage fell short of my expectations, resulting in the loss of a star for several reasons. One significant inconvenience was the strict 20-minute time limit for loading and unloading items. This limitation posed a challenge, especially for those with numerous belongings to move. As a result, any action exceeding this time frame had to occur outside the loading/unloading bay, often in the parking structure, which significantly extended the moving process. In my case, this rule added approximately two hours to my move, resulting in an unexpected additional cost of $350. While I appreciate the overall cleanliness of the facility and the competence of the staff, these issues with the rules and inconvenience detracted from my experience. Despite these challenges, The Lock Up Self Storage maintains a positive atmosphere and competent staff. However, prospective customers should be aware of these limitations and plan accordingly to avoid similar inconveniences.