Southern Pine Apartment Homes

I am a new resident at Southern Pines. The management team was amazingly helpful throughout the move in experience. I placed my first maintenance request on the app and was contacted immediately by a maintenance supervisor. The issue was rectified within 12 hours. The communication was amazing. Customer service like this is very rare but greatly appreciated!!! Kudos to Rachael, Jordan and the entire team. Thank you

This is a delayed review; I lived at Southern Pine from May 2018 - August 2020. It was the best apartment living experience I have had to date. When I was touring options, I had narrowed it down to two. The community manager at the time she has since been transferred to one of Franklin Johnston’s newer properties spoke very knowledgeably about the other complex I was considering and never once said a negative word. I very much respected that she let the quality of SP speak for itself without diminishing what local competitors had to offer. The community is beautiful, quiet, safe, and in an ideal location. My apartment was exceptionally clean upon move in and very spacious. I had quite a few short term renters rotate in and out of the apartment directly across from mine, but in general - I saw a lot of the same friendly faces every day. Any issues/questions/concerns were addressed almost immediately by the office staff and/or incredible maintenance crew. It was not uncommon for my work schedule to cause me to miss normal leasing office hours several days in a row. When I was truly unable to make it in time to pick up a package, the team graciously delivered it straight to my door. They worked with me on a temporary addendum to my lease to allow a friend to stay with me over the summer. I was out of town on her last day, but they made it easy and seamless for her to turn in the key/fob and sign the necessary papers - even in my absence. The community events were always fun and well planned, and any maintenance repairs or inspections were scheduled and communicated well in advance. After I had moved, contacts that were supposed to be delivered to my new address kept getting sent to SP - regardless of my official address change / the number of conversations with the optometrist office. Even though I was no longer a resident… Malyssa TRULY went above and beyond in helping to solve the issue that was not *at all* her problem. I would absolutely recommend Southern Pine, without reservation.

Absolutely first class staff at Southern Pine. Extraordinarily helpful, patient, and quick to respond to any issue, regardless how small. Special kudos to Rachael Noel and the maintenance chief - Jordon

We love Southern Pine. The best part about this place is the staff in the office and outside the office. They are always helpful and friendly. They literally go out of their way for residents. The apartment was great and I love the workout facility. I enjoyed running around the complex for a workout as I always felt safe and secure at any time of day. The walking/running loop around the pond is very nice especially during the summer on longer days. The other residents are very respectful and nice. The fire pit areas are a great asset, too. The location is extremely convenient especially for City of Virginia Beach employees. Truly love this apartment complex and the staff! Definitely would recommend living here!

We were here in 2019. Very nice apartments. I had no issues at all with parking and they issued two parking passes as they warned anyone with a pass not parked in guest parking would be towed. Overall a very good apartment complex. My only complaint, as it is with all apartments around here that a not block construction, get to know your neighbors since you will be hearing them!

So far we love it here! Great location, it's clean, nice and quiet and apartments are one of the most spacious ones we've seen in VB. The only thing I would say - walls are rather thin, so I'm not sure whether we're just unlucky with noisy neighbors and their passion to slam kitchen cabinet doors every day, but we can also hear their conversations in the bedroom at times. Overall great community and I'm enjoying my time here.

Incredible place to live. Not only is the location amazing, but the amenities are so clean and easily accessible. The staff and maintenance team are absolutely incredible and really go above and beyond for us. Can’t recommend this place enough!!

If I could give zero stars I would. Where do I start? We moved in and everything seemed great! Then we immediately noticed our apartment had fleas. We had two small dogs and they started scratching immediately and we found them on the dogs. The complex had us leave the apt for a day, dogs, child and all, and said it was taken care of. After returning, it was just as bad. So bad, we had to leave my small dogs with my sister and the entire time we lived here they never came back. Our apt was not ready when we moved in, all of the electrical outlets were exposed, the paint job was not done, the dish washer did not work, and the list goes on and on. Fast forward 5 months, I had to call the police on the neighbors in front of us because there were indications of abuse, there were break ins all around December. This would not have been such an issue if the gates were in fact kept closed, they are broken more than they are closed and when you tell the front office, they say the gates are to keep traffic flow low, even though the gates only "close" after 6 or so. Therefore, if you move here thinking you will be secure, think again. The bowling alley was broken more than it was working and when you call the after office number posted, days go by before it is fixed. I called and tried to speak to the regional manager, left two messages and I am still waiting for a call back. The walls are so thin that you can hear everything going on around you. We would hear the upstairs neighbor snore every morning and when the neighbors slammed their cabinets, it was as if they were in your kitchen! This place is a joke run by a bunch of clowns. Do yourself a favor and steer clear. It is a beautiful property, but that is about it. Also, the ladies in the office are absolutely wonderful and so is maintenance. Everything else is absolute trash. Oh, speaking of trash, the compactors are constantly overflowing or not working properly therefore there is trash all around the compactor. Real classy Southern Pine.

We are considering this complex. One down side that no one mentioned in any reviews, that they don't have an elevator! How is that a nice property like that has modern nice features don't have elevators! Very down side.