Southwest Day Spa

Addendum to my original review - in response to their reply: I am truly grateful I trusted my instincts and intuition and protected myself from this so-called business. I have come to know much more, upon doing more research, reading other concerning reviews, and my personal interactions with Maria G. She only extended the walk-in option AFTER I posted my review. Not a coincidence. I did not reply to that e-mail, therefore to have them say I declined is simply not true. A majority of businesses may require a credit card upon making the reservation, but would not process it until after the services rendered, or would use it if a cancellation is within a short window. This business clearly does not trust their customers and that is a huge red flag. Others who may have been a no-show very likely had a valid reason. Again, please proceed with caution. Their small team is severely lacking in business common sense and customer service acumen, not to mention their subpar skills, as shared by numerous clients. They are not savvy business leaders, but a poorly run team that needs basic training in respect and wellness. I am happy to take my business elsewhere scheduled already and I urge others to do the same. This business feels questionable. ________ Horrible and unprofessional experience with customer service Maria G. in setting up the appointment and I'm so glad I did not schedule. I was interested in two particular spa treatments and as a first-time customer, I was looking forward to meeting Levina. I was told she is off until the end of March. I was then open to scheduling with someone else Manuela. However, since I had never been there before, I did not feel comfortable with having everything pre-paid. Most businesses do not demand this of their clients. When I told Maria G. that I would rather pay after receiving the spa treatments, with a generous tip, she showed no flexibility and even less warmth. Upon looking deeper into reviews and feedback for this place, I am glad I did not ultimately come here, as business practices seem extremely shady, unprofessional, and honestly questionable. They also never pick up the phone and have an apparent reputation for being impolite to clients and falling short of their expectations. Please use caution.

Treated my wife to a spa day here in Brookline while on vacation. AMAZING, she was thoroughly pleased and got an incredible facial, followed by a massage and even some medical laser services. Highly recommended, great environment, friendly staff and fair prices.

I was nervous going to this place but once I was inside, I was at peace once I entered. It was very calming with an atmosphere for relaxation. My technician was knowledgeable and friendly. I was embarrassed to expose myself for the wax services I had chosen. The tech helped me feel so at ease that I felt like I could trust her and that meant everything to me. I highly recommend. Only wish she had a secretary to help her. Ill definitely be back for routine treatments.

I had a hot stone massage at this spa. Service tech was professional, friendly, accommodating I changed my day/time and did a great job. I was offered water or tea afterwards. I go to many spas in different states and I would definitely recommend this one for a massage service.

She is THE BEST IN THE CITY . The most pleasant experience and good vibes. Also, no substitute for her experience.