Spavia Day Spa Rookwood

Really lovely place. Exceptionally clean and well-organized. Booking online was easy. They took great care of me and I would definitely go again.
5 9 years ago (27-04-2018)

It was a wonderful experience from the robes, customer service, sandals, etc.The tranquility room was so calming and the heated neck wraps were heaven. It was my first time getting a facial and the esthetician made sure to inform me of what to expect and laid out the whole process for me before she started. The arm and hand massage was a pleasant surprise as well. I truly felt pampered and relaxed. I was beyond ready for a nap when I left.
5 9 years ago (14-03-2018)

I have called twice on 2 different occasions (thinking the first I caught them on a bad day) and had the same response every time. Their front desk has no customer service. I have never been to this place before and never will due to the lack of kindness they have. Just by how they answered my questions and how unhelpful they were when I was simply seeking info about the spa. They made me feel like I was an inconvenience to them. Their tone acted like they hated their job. Customer service is everything, it’s your first impression to people. They need major work.
1 9 years ago (03-01-2018)

Left on hold for 15 mins only to be told they had to call me back because they were busy checking in and out a guest and they never called me back for me to schedule an appointment. Prior to that, I called three different times and left on hold where no one ever answered the call. I just called again this morning, again left on hold no one ever came to the phone. I will stick to my normal spa locations in the city! Thanks but no thanks Spavia
1 9 years ago (13-12-2017)

Great service. Professional staff and extremely clean facilities
5 9 years ago (01-02-2018)