Stanford Fertility and Reproductive Health Center

I was concerned going in based on the reviews, but Dr. Strug and his team have been wonderful so far. Going through infertility treatment is never easy, but the medical care me and my husband have received is superb. My questions are addressed promptly, they give very thorough explanations of everything, and the entire team is very empathetic, which is the most important part for me. Nurse Tiffany is just beyond, she really has a gift to connect with patients and offer comfort. I guess everyone’s experience is different, but I would say definitely give it a try, to us it has been worth it.

I've been with your practice for over 6 months, but only went through one very unsuccessful round of IUI. This level of inefficiency makes me lose faith that I can get a coordinated and timely service needed. I've rarely gotten any specialized treatment for my case and also done countless of meaningless blood test work with no real diagnostic or meaning. I doubt continuing with your practice will result in anything meaningful except spending more time and money. Run away from this place, all they care about is billing insurance and no one is there to ensure the scheduling or anything.

I will never come back to this clinic or recommend it to anyone I know. I'm not typically one to leave negative reviews, but my experience with Stanford REI was so abysmal that I feel it's my duty to warn others. Warning: This review is long to provide the full breadth of my experience with this clinic so far. Tl;dr: The care we received onsite was fine, but setting up an appointment, billing, and ongoing communication has been a nightmare, leaving me and my husband aghast and responsible for a surprise bill for thousands of dollars we didn't know we'd have to pay. Long version: I should have paid attention to the low ratings for this clinic, but I was referred here by my primary care doctor and trusted the Stanford name. The red flags started almost immediately, during the appointment-making process. I was told to call in on the first day of my period to set up appointments for blood draws, etc. which were time-sensitive and have to happen on certain days of your cycle. I did exactly as requested, was assured that they would follow up to schedule the appointments, but never heard back. I called in, after waiting a few days, to check what was going on because I didn't want to have to wait another month or more for my next period if we missed the window. To add onto the frustration and lack of trust, the person I spoke to to set up the appointments seemed not to know what I needed to come in for, and I had to repeatedly remind her of things I was told by the doctor, including whether or not I had to be fasting for certain blood tests, which days each blood draw was supposed to happen on, etc. As a patient who does not have medical training or expertise, I do not expect to have to catch these details and explain to the clinic what procedures they want to do and what the requirements are. Who knows what would have happened if I didn't catch these details, and what things I didn't catch because I didn't know? I thought my troubles were over after I went to the appointment side note: the phlebotomist did a great job drawing my blood!, but unfortunately, that was only the beginning. The clinic had never quoted me the cost of the labs and ultrasound I had done, and I assumed that meant it would be covered by insurance, since at every other healthcare provider, I receive a quote in advance for any amount I need to pay out of pocket. That was not the case here. I was hit with a bill of ~$9000 still over $5000 after a Stanford "self-pay discount" for the blood work and ultrasound, which insurance would not cover, NOT because of the actual work that was done, but because it was done at a "fertility clinic". I could have had these tests done and covered by insurance at my regular non-Stanford gynecologist, but I didn't know, and now there's nothing I can do about it. I've tried appealing insurance and they have rejected my appeal. For an extra cherry on top, my insurance says they've "negotiated a discount" with Stanford for the bill, but Stanford still charged me more than insurance says I should pay, and no one at Stanford has responded to my messages asking about this for two weeks now. In the meantime, I've had to pay the bill anyway, to avoid being penalized for it being overdue. It has now been 5 months since I started trying to fix this situation, and I feel helpless and ignored by both Stanford and my insurance. Do yourself a favor and stay far away from this clinic.

Horrible experience. I did two rounds of egg freezing here. The outcoming is horrible, as 31 years old. I went to another facility the outcome was much better. You will never get chance talk with doctor unless you said you want do another cycle with them. Otherwise you will only be able to talk with the nurse. The result I got is getting worse and worse without know what is the reason. They just want to use much as they can from your insurance and pay out of your own pocket. Patients' concerns are not be addressed well. Do not waste money here, the most important is the outcome is terrible. Look at the reviews here. Most have bad experiences and bad outcomes.

I tried calling them 4 times in the past week on different days to schedule an appointment. The first 2 times I was told that the new patient coordinator is out of office and busy and will give me a call back but I didn't receive a call back. Then I called them again and left a detailed voicemail and didn't get a call back for 2 days.

Dr Nakajima was great. Very knowledgeable doctor, answered all our questions, very details explained the process, all possible outcomes and plans b, c in case plan A won't work. The only downside is the quality of customer support. I had to be proactive in my questions and call rather then wait for an online answer. Overall great experience! Will definitely recommend!

As a current IVF patient I feel obligated to warn others regarding the poor level of patient care and follow-up my husband and I have received. We’ve been patients for the last two years pursuing IVF treatment. ** know that I also work in the healthcare field and I’m in a patient facing role. And that the actual staff are really nice but clearly over worked and understaffed Expect to be your own biggest advocate, which means: —If you’re not like me aka: someone who works in health care, who works with insurance companies, and understands the jargon. Then be advised that you will need to be the one who is constantly between the clinic and your insurance to ensure things are up to date treatment plans, pre authorizations etc. - Poor patient care looks like little to zero follow-up. You need to call ,email and call again for any information / updates that are time sensitive . Note this is a theme you’ll see in other reviews too -I had to track my own cycle and was told I would get a call back and never did called. At one point I didn’t have my period, pushed for an appointment only to be asked why I hadn’t informed the team earlier when I had called a month & weeks prior - Client care coordinators will not proactively manage your treatment plan. You will need to remain in contact with your insurance to ensure that your treatment plan is received. This can ultimately affect your out of pocket/ up front costs -Generalized care is at their core what you really receive individualized care is NOT their approach. For example: - I was left with additional infertility medications. Which left us with $1000’s of dollars of medication I ultimately won’t/ didn’t use. - We we’re never informed of what would happen if plan A doesn’t work. We were left with no plan b, or c.

We feel fortunate to have had the care of Dr Sokalska's team. Dr Sokalska has always been very caring, informative, and responsive, and has helped guide us through a normally stressful process. Her team has also been very caring and supportive; for example, Devinder and Cristina have kept us informed and have explained every step of the journey. They have gone the extra mile to help us get medications in time. Recently after a complication arose with the pharmacy we did not know what to do. Cristina voluntarily reached out to the parties involved, helped walk us through a difficult situation, and resolved what seemed to be an intractable problem. We really appreciate the support and compassion of Dr Sokalska, Devinder, Cristina, Sindi and the rest of our team at Stanford IVF.

Dr. Sokalska and her entire team were extremely incompetent to say the least. She was never available to speak with, and we usually ended up talking to a “back-up” doctor. All their communication is done via mychart message service they have, which leads to miscommunication and delays. Her instructions were usually incomplete, and late. I missed several cycles because either she didn’t put a plan together on time, or because her or her staff sent incomplete prescriptions to the pharmacy or without a signature. After going through many cycles and becoming familiar with the procedure, we became aware of many mistakes and had to stay on top of the program in order to make things happen. From our perspective, the entire goal of the clinic is to drain your insurance, and then make you pay even more out of pocket for a mediocre service. Even basic ultrasound techniques were lacking. Learn from my mistake. Review their statistics on the CDC website. They are below average in all categories. And now we know why. Their goal does not seem to be to efficiently help the clients create a family. Don’t be tricked by the prestige of the Stanford name. Save yourself the frustration, time which is precious, and money and go someplace else.

Avoid this place. I know at least two couples who tried this place with no results, switched to another provider, and immediately got positive results. The doctors are nice and the staff are friendly, they just don't get results. Perhaps it's their protocol or the lab, but it just doesn't work.