Reviews
This review is for Star One Credit Union in general and not location specific. My experience with Star One has been consistently bad. Their online security is lacking and they outsource many of their key functions to third parties that are just not to par. Web browsing experience is very confusing. Their staff have dropped the balls and made mistakes on several transactions. This would not have happened with any other commercial banks. I have accounts with other banks and credit unions. I don't understand why people stay with this bank. I am done with this bank!
So now I am feeling old, but I have been with StarOne since 2004 when I lived in NorCal. That's 18 years! Ooof. Three years after I opened an account with my husband, we moved across the country. I have never changed banks in the 15 years we have lived on the east coast. Everything I need from my bank is on their website. I get easy-to-use bill pay, I have gotten loans, I have opened an account for my daughter, I have opened subaccounts for myself, and I get answers to my questions quickly through their website messaging system. The very few times I have to use a teller face-to-face, I have other CUs that are part of a national network that I can go to. Every time I have to talk to a StarOne employee, they have been super friendly and helpful. Not to mention their rates are usually higher than other banks, so I get a nicer return on my money I save with them. I am also happy with their app. It makes depositing checks easy and also finding ATMs. It would take another bank an offer of a ton of money to get me to switch banks and even then, would I know I would be able to do on their website what I can do already with StarOne?
I'm writing this review just so it's noted ahead of time. Most every time I come in to cash a check as a non-member at the Sunnyvale or Stevens Creek branch off top a teller has an issue because of my skin hue. a few tellers gave me no issue cashing my non member checks at the Steven's Creek branch but I haven't seen a couple of them since !!!!Yesterday the teller tried to tell me my check looked forged and that the penmanship was off.!!!!. so now I need to video record checks being written out to me in fear of cop calling and harassment to get her kicks and time waste I told this same hued woman of a different ethnicity that the check was written by the person that is on the head of the check. So I see, just because payments don't agree with your bias, now you use the forge check tactic???.. Nancy was playing on the phone hanging up several times in the members face on the phone when she called to verify the check, wasting time and to instill duress in the situation. She left a message leaving a phone number that wouldn't directly lead to her upon call back. When I called I reached the member they answered and star one has the members correct phone number. For 2 member approved checks I was in the bank for upwards of 25 minutes. Which is fine as my time is valued by the person from whom the checks were written. Y'all treat brown skinned people like criminals aka bwb. Even after months I still get unusual treatment by certain staff acting as if I'm doing something wrong instead of them rapidly fulfilling the request for which I came. Star one is right, but you should put a negative Infront of that star name.
If I could give negative stars, I would. As others have said, DON'T GET A LOAN HERE. They run your credit, ask for documents for preapproval and then disappear. MAYBE you get a preapproval letter, but good luck after that. I had 2 different loan officers and was about to get a 3rd, when I moved on. So glad I did, I close in a couple weeks. Again, NO thanks to them after being a loyal customer for 9 yrs, 2 previous loans. Don't do it to yourself, go elsewhere, there is no excuse for their lack of customer service, idc how busy you are, don't run credit if you can't handle taking on another client, its completely irresponsible!
Worst customer service ever on mortgages. If you need a timely response, don't hold your breath. Nice people, good rates, but abysmally slow and non-responsive. If their terms weren't so good, we would absolutely go elsewhere and are already starting to do so. No excuse for not even getting a reply to multiple queries just asking for a status update!
Compared to a bank, Star One is better, but compared to other credit unions, not so good. Their biggest problem is that they can't seem to leverage technology to the benefit of customers. You cannot digitally reconcile your accounts and no decent software reliably links to their site. They have an embedded finance tool, but it can't do critical functions that, say, Quicken would. There's potential here, but either the board or leadership is missing some key skills.
Been a member since Star One Credit Union opened in the early 1960s. I certainly understand why Consumer Reports rates it as the only Credit Union in the top ten financial banking institutes in the USA. I have banked with other banks for various functions but overall Star One's services and rates stand out far ahead of any of them.
I recently refinanced my home with Star One and it was by far the most painful experience. They sat on my application with no movement for 2 weeks, their software for the application portal was extremely dated and buggy. I was not treated like a customer or a member, more like a borrower. I was always left in the dark on the process and handed off from loan officer to loan officer without being notified. The entire process took 3 months.
DO NOT APPLY FOR LOANS HERE. Applied for a loan almost 2 months ago. Never heard back. Application status in my portal was left as “In processing.” Called and emailed multiple times to my loan officer. Never got a response back. One more call made and my loan officer finally answered. She just apologized and said she’ll get right on it. HELLO! I’ve emailed and left voicemails and never got a response from either. Are you really sorry? All that time lost? I can’t forgive that. Find another credit union that will actually respond back and will do their due diligence and work to help get the services you need. Or, stick with star one and wait for MONTHS to get a response back. Unacceptable service.
They are doing an amazing job , i got a car loan throu them , very low interest rate , and i love the way this Credit union designed . I difinetely recommend this Lender to every one .
