Step Ahead

Owner was rude and over priced my insoles. I then purchased the most expensive slippers, a month later they failed. I called the manufacturer on mainland they said to take back to get a new pair, they had a year left on the warranty. Patty the owner wouldn'thonor the manufacturer warranty so I called manufacturer and same I spoke earlier answeredthe phone and patty the owner honor the warranty. That is what you all must do for exchanges and then stop doing business with this horrible person, patty. warranty. .so

I was extremely happy with the service! I’ve been to 3 different podiatrists over 3 years and the woman that works here was more helpful than all 3 professionals put together in less than 30mins. I obviously knew a lot about my condition Morton’s neuroma and she set me up with some really good shoes for what I do for work and exercise and some orthotics that actually relieve the pain. I spent more money on the podiatrists offer the last 3 years than I spent at this shop and came away with much more. She understood the problem because she has also suffered from it which really helped her understanding. She set me up with a rehabilitation programme for a month included in price of orthotics which is far more than I ever got from a podiatrist appointment. Huge thanks to helping me deal with this horrible problem that I have been giving up hope on until now!

Expensive quality products, decent selection and great fitting advice. Insoles are less expensive than a custom made one, but they are very pricey, definitely not the drugstore variety or cost, though they look very durable and should last you for many years. Well worth a visit to at least become educated on what's available and what your footprints say about your foot condition. Very friendly, helpful and knowledgeable staff. No pressure sales in a very small store. But be sure you want what you purchase though as all sales are final, no returns! This is a definite negative and why I took away stars. Free parking. Located in Pearl Kai fronting Kam Hwy.

The podiatrist said the arch supports I bought from this place are junk. I spent about $500 buying a hard and a soft arch support and the doctor said they weren't all that great.

My Mum and dad went to get a shoe as her feet was hurting. She was pressured into getting a $492 pair of shoes. When she came home and tried it on it hurt her feet. She went back to exchange it for a different pair and color she can only wear black at work, the owner Patti was extremely rude and told her it was a final sale. She was not told of this before. Do not go here. Very disreputable.

I came in as soon as my ankle started swellong. I got the pleasure of having sales associate Susan evaluate my foot by stepping on a pad that imprinted the foot and evaluated the type of support I needed. The price was well over my budget, and I needed 4 products to help correct the damage done to my ankle. I was informed that I could end up needing surgery if I ignored my injury. I literally was in major pain, I selected the Sundance orthotic W5. I wish I could post a before and after of my ankle, it is 30% better in 1 day. I want to personally thank the knowledge of Susan "sales specialists" for taking the time to care about my needs and pain. Irene Zigler

I went to Step Ahead because i was having alot of shooting pains in the ball of my foot. They have alot of footwear and orthotics to choose from and are very knowledgable. They took a print of my foot and showed me several options to help my foot. I ended up getting orthotics and shoes. Within 5 days my foot was feeling better and within a week i was running again. If you are having foot pains this is the place to fix them!

You cant return anything even if its not used. Their shoes are way overpriced and for military check out the exchange prices first...so much cheaper. I will never do business with that owner again.

How much did you pay them and how long did you try out the products? You could try to. get a refund if you think he is a larger part of a business like a corporation. Keep on top of it and let me know how it goes. Comment and fill me in. Maybe i can help.

I love the service at this store. I've made quite a few purchases from here over the years. Always quality service everytime, no matter who's working in the store.