Studio One Arizona

I can’t put into words how much I love this studio! I have been with Studio One for a year now and I never want to leave. The students are hardworking, supportive, caring, and amazingly talented! The parents are so involved and are always willing to help. The teachers are so versatile and have so much knowledge and information to give the students. The owner ,Rachael, is one of the funniest, most intelligent, sweetest person you will ever meet. Her knowledge of the dance world is endless and her choreography blows me away every time! 100/10 would recommend to anyone looking to sign up for dance classes! Love this studio with all my heart!
5 7 years ago (20-10-2017)

I signed my toddlers up for a 2-3 year old dance class. The owner Rachael, was their teacher. During the third class Baby A would not leave the open bathroom and Rachael came to me visibly shaking with anger to tell me. I go and discover that baby A needed her diaper changed, I do so and baby a goes back to join her class. I do NOT expect the dance teacher to change her. Baby B was nervous about leaving me and would participate in a third of each of their three lessons. One time Baby B had a meltdown because she wanted me to go in with her, and I would not. Baby A was concerned about her twin and came out of the studio to check on her. Rachael was upset by this and physically removed Baby A from class. Rachael did not do this with any of the Other children there who had also “misbehaved.” Rachael decided my Girls needed PRIVATE lessons. We showed up for the private lesson and no one was there: I knocked, I called, I emailed. When a different teacher arrived for a different class- I left a note. Rachael, the owner, never contacted me. I showed up for our normal class lesson time the next week, which was on Thursday. I tell Rachael, “We were supposed to have a private lesson with you last Friday as arranged, and no one was here.” Rachael: “Oh, yeah, I know. I thought it was tomorrow.” I say “Why didn’t you call me?” Rachael “Well, I got your messages but I am super busy with class schedules during the week and I wanted to talk to you in person.” I told her that A phone call would have gone a long way. She stared at me and shrugged. I then asked ”So, What is our recourse?” She then agreed to let them have that day in class to “See how they do.” Baby A went into class and was well behaved even though others in class had to have their moms continuously stick their heads in for correction. Baby B wanted to sit by me, and did so with Minimal fuss. Then baby b went in happily when everyone else Did For tumbling. All of the kids were lined up sitting at the mirror but Because baby B had never done the tumbling part before she did not know to go sit with them. I was watching and listening and Rachael did not once tell baby B to sit down with the others and wait her turn. So Rachael then picks up Baby B and puts her outside the (glass) studio door into the lobby. Baby b has been kicked out of class and is sobbing. Baby B is upset because she hadn’t done anything wrong, she did not KNOW what was expected of her by Rachael. Less than a minute later Rachael is removing Baby A and physically putting her outside the studio door as well. Baby A starts melting down, sobbing, telling me “I good, I not trouble, I want dance class.” I instantly demand a refund, Rachael’s mother starts saying she will give me one. She then tries to tell Me Rachael did NOT tell me that she purposefully didn’t contact me. I refuted that and threatened legal action if my money wasn’t refunded asap. I had to carry my sobbing, Broken hearted children out to the car. Baby A still wailing about how “me good! I no trouble. Please momma dance class.” Over and over. It is not something I will soon forget. I am a professional musician, music teacher, actress, and (while not a professional ballerina) I have actually taken classes myself for nearly 20 years. The treatment my children suffered under this studio is reprehensible and completely unprofessional. I’m sorry I let my kids stay there for as long as I did. Cleary Rachael was overwhelmed and didn’t want to teach my children. But Instead of simply saying that she led me on this ridiculous chase and treated my children as second best. Had she simply told me that she didn’t think we were a good fit with her studio, I would have respected her decision and taken them elsewhere. I did get my refund for the second month of classes, the recital fees, and costumes via certified mail within days. They did immediately take down any photos of my children on their social media platforms when requested. My children have had zero complaints from their preschool about their behavior.
1 7 years ago (15-10-2017)