Sugar Bakers Cakes

I ordered my wedding cake from Sugar Bakers and my guests loved it so I didn't care that it cost more that my dress did. I was so happy that I've ordered at least 16 cakes from them in the past 4 yrs, however recent experiences have been less than ideal. I ordered a cake for my dad's birthday nearly $60 for a plain 10inch cake, the cake had a dent in it, they tried to cover it up with frosting and quickly put it in the box as if I wouldn't notice. They did not inform me or apologize when I pointed it out, as if that was acceptable. I just left vs making a fuss because I figured I would never come back. Customer service has gone down hill. They didn't greet me when I walked in. They only follow up with orders if you put a down payment down. If you pay in full they dont seem to care if you come to pick it up or not because they already got their money so they won't call. The flavors have become less robust, the lemon cake now tastes nothing like the lemon cake I got for my wedding. Although I have had good experiences here in the past. Amendment: I called and spoke to the manager/owner about it, and she was sincerely apologetic and made the situation right by redoing the cake. I am changing the low rating I gave based on the isolated experience to a higher rating indicative of my overall history with the business.
4 7 years ago (18-05-2018)

Our wedding cake was beautiful and tasty. Top Notch! Can't wait to get our FREE ANNIVERSARY CAKE. GREAT SERVICE AND TASTING
5 6 years ago (03-06-2018)

Ordered a birthday cake for my Mother's 71st birthday and requested lemon curd and lemon mousse fillings. It was a pretty cake but really couldn't visually detect any lemon curd or lemon mousse nor did it have any lemon taste. I called about it and was told that the mousse and curd fillings "are runny and soak into the cake". She said the person that took the order should have told you that. Seriously??? I was in the wedding business for 10 years so I was familiar with Sugarbarker's cakes and I've even had their lemon mousse and curd before. To be fair, they asked if I wanted to talk to a manager but after being fed the line about it being runny, I didn't want to hear questionable excuses. Unfortunately after reading other reviews I think they may be slipping.
3 7 years ago (19-03-2018)

I had the most delicious piece of amaretto buttercream cake at The Black Kettle yesterday, and was happy to find out that it was from a local bakery. It has been a LONG time since I have had proper buttercream frosting!!! (Butter, confectioners sugar, heavy cream and vanilla.) It was incredibly rich, because butter, which necessitated smaller bites to allow the frosting to melt in my mouth. I actually couldn't finish the piece because it was so decadent. I'm absolutely going to order my fiance's birthday cake here! :)
5 7 years ago (17-03-2018)

We had a cake tasting tray and almost everything we tried was great. The amaretto cake was the best. Out of the three frosting the French buttercream is the best. Some of the pairings were a bit too sweet (cannoli and the Smith island). But overall one of the best
4 7 years ago (05-04-2018)