Sun Devil Campus Stores - Downtown

Had a nice time there they had a lot of nice merch including brand names. The jumpers were very good quality and one of the best things I brought from my time in Phoenix

I went to buy a bible case but sadly did not find one. Nor any other type of carry bag for books.

Right on the corner, and they have everything ASU. Go Devils!

Today I had an emergency situation as I am traveling and would need an urgent item, the attendant Anne if I recollect her name correctly went out of her way to help me out and talk with her manager. I really appreciate the thoughtfulness and good service provided. Thanks for your help!

Terrible hours. How are you gonna make college kids get their books during school hours? The one in Tempe isn’t like this with hours I don’t believe. Weekends closed? I mean seriously? Most college kids have only the weekends do stuff like pick up books. Atrocious hours that need to be changed.

Got an email saying my books were ready. I live 30 min away. So. I went to pick them up. 5 people were behind the computers to check people out. I think 2 or 3 of them were being trained. Customer service was bad, even though the people who seemed to have been there knew what they were doing. When I got up to the register, they said I cancelled one of my books. I had not. Instead of retrieving my books, they said my books weren't ready and to come another day. Wasted a trip out. I should have had my books delivered.

It was great. I went to the book store to spend all my money on graduation regalia for my Fall Graduation in 6 weeks. Now I am broke but at least I got that over with at a "discounted rate". Congrats to all Sun Devil Fall 2018 graduates. GO DEVILS!!

Horrible customer service. ASU Needs to have better communication with students and staff! I went to the bookstore because online it says it closes at four and they were closed 45 minutes early. This is completely unprofessional and does not match the online hours posted. I have never gone to an ASU bookstore without some sort of issue arising and I will continue to avoid giving them my money if possible. Very frustrated with how things are disorganized and inconsistent especially for the over inflated prices they are charging students for merchandise.

If it were possible to give half a star I would, as someone who works in retail and more importantly a manager in a retail setting, I know what great customer service is like. When i ordered my book Thursday the 16th i got an email saying please allow 24-48 hours for your book to transfer between campuses and got a follow up email Saturday the 18th saying my books had arrived, not please allow one to two business days for the book to arrive at the selected book store of your convenience, I went in Monday the 20th asking for my book, they told me to come back Tuesday the 21st since they have not received the book i ordered yet, i came back Tuesday for them to re-explain to me "it will take 24-48 hours for the book to get here". Again i received the email saying my books were ready to be picked up Saturday the 18th, but she informed me to call back later in the afternoon to check and see if they got there after their shipment had arrived, so i left to class with a fair bit of frustration. After class on Tuesday i called back during the hours they informed me i should 12-1 pm and someone told me they had not processed their shipment yet so she couldn't find my book and was informed to "call back tomorrow". While walking to class today and giving the store a fair amount of time to process shipment between the day before and this morning I called again inquiring about the status of my book i told the lady on the phone my order number and was placed on a brief hold, when she returned to the phone she abruptly said we dont have it and hung up the phone before I even had a chance to ask when I should call back next. I understand the frustrations that come with a customer service job but accurate information and providing polite customer experiences are ways to combat bad interactions in the store and to make sure that reviews like this dont have to be written.

Everything a Sun Devil need to be successful and show your pride. Books, computers, tones of gear and all the supplies you need for the long semester ahead; if you have a little extra leftover buy some emergency gift cards.