Reviews
I wish I had read Sunrun’s reviews prior to ordering their service. I live in Las Vegas and have service through their Henderson Office. HORRIFIC SERVICE! We started this ordeal In October of last year. I started writing dates down each time they told me they would be out, or each time they came out to Supposedly fixed the problem. I have over 2 types Pages of notes from them promising things they didn’t deliver on. Instead, each group of technicians that came out Bashed the last. A supervisor came out and we told him why we had failed our inspection from the city. He actually said that this is a common problem and they fail for that reason often. If that’s the case, why not correct it instead of making the homeowner/customer sit at home to wait for another inspection that’s not going to pass!?!? Ridiculous! They hired an outside service to audit their work. Ironically and luckily we were selected. The rep that came out went over everything and pointed out several things that needed to be corrected. We finally went live just a few days ago... it took SEVEN months. **On many occasions I asked them to remove the system from my home ASAP because they couldn’t get it right, but they ignored my request and pretend it never to hear it. No matter how many times I asked for them to remove it, they always had excuses.** Instead, they always told us a supervisor would call. They were changing the integrity of my roof and walls by continuously moving equipment, saying they did it wrong the last time but they were going to correct this time. I heard that several times! I’m not able to go up on my roof so really have no way of knowing what they’ve done up there... I only know they have been giving me wrong information and false promises from day one! Each time I asked them to remove the equipment they told me a supervisor would call me back. Instead, someone else would call with another excuse and come back out to again try to correct their mistakes. Even one of the reps that came out from Nevada energy told me that Sunrun was the worst of the solar companies. These issues caused us to miss several days of work (over two weeks easily), reschedule personal and business related appointments, even reschedule a trip, countless phone calls, emails And more hours of our wasted time than I can count. One time we waited at home the entire day and they never showed up. When I called, it seemed to be no big deal to them. In their eyes, they think they corrected it by making me the first stop the following day. Again, a huge lack of respect for our time! We asked for a credit and the entire time they kept telling us they could not decide on the credit amount until we went live. We finally went live and they offered me part of what I requested. I feel my request is reasonable. I also feel like I’m stuck with them now. Horrendous service! I plan on escalating this issue much further than just a few reviews online. Mostly because I’m hoping to keep others from making the same regrettable mistake of going with Sunrun.
1
7 years ago (01-05-2018)
This company was very attentive to me as a customer especially Deena. Communication was above expectations. I was treated like family and also had follow ups to make sure everything was alright. I would recommend them to family and friends. Thank you for everything!
5
7 years ago (09-04-2018)
Sales people ignore "no soliciting" signs and insult people who rebuff them.
1
7 years ago (01-06-2018)
SunRun installed my Solar Panels in a very professional way. From the first talk with Anthony to my last with Fredrico .I was extremely impressed, They explained everything to me, answered every question I asked , I got frequent calls from the home office asking me if I had any concerns, Every person that showed up to do the work from start to finish was courteous and again explained what , how and when . I would recommend this company...
5
7 years ago (11-04-2018)
I don’t normally deal with door to door people but Sunrun’s worker Wade did such a great job of explaining everything and was such a nice young man I gave him a chance and boy am I glad I did . Now I’m on my way to start saving money and saving the planet, and I didn’t have to spend a single penny. Thank you Sunrun and thank you Wade!!
5
7 years ago (31-03-2018)
