Superb Moving

We’ve moved way too many times in the last few years, and Superb has been just excellent every single time. They’re reliable, affordable, careful and polite. Today it was Alex and Billy, but by now we’ve worked with at least four different moving crews, and every single time our experience has been, well, superb. I seriously cannot recommend them enough.

Had a great experience working with Petar and Juan. They were very efficient, friendly, and accommodating of the discrepancy in the itinerary. Pro tip: always assume 10 more boxes than your initial estimate! Or that’s just me bad at estimating

It was a horrible and uncomfortable experience - and it was only afterward that I realized the mover had likely intentionally damaged several of the items. The lead worker on the move was menacing, angry, rude, and sloppy. Immediately after arriving, he took out the list and pointed out that the number of boxes on it didn't match what I had asked for. He was not wrong about this. I also had some items a few picture frames that were fragile and not in the boxes, two duvets not in the boxes, a small but heavy safe that were not on the list either. But what alarmed and upset me was how he chose to handle this. He said, you MUST promise us a 20% tip, and also pay me additionally hundreds of dollars he did not specify how many hundreds for the extra items. He said if we cut a deal on the side, he wouldn't tell the moving company, and could pocket the money himself. I did not want to agree to this as I don't want to be ripped off. And I don't like being told, before the work is even done, that I must tip as he wishes. I pointed out to him that the tip comes AFTER the job is done, for a job that's well done, and is not mandatory nor should I be forced to promise it. His manner was very menacing. He threatened me that because I wasn't agreeing, he would quit the job, leaving us stranded on our move-out date without a mover. He also implied through his behavior and angry movements that he would do a bad job and damage the items. Well, he ended up doing both. He refused to move many smaller items, saying that I didn’t deserve to have them moved - even after I spoke to George back at the office and agreed to pay an extra $150 not including tip. I had to return to the apartment two times that evening to move the rest of the items, including that safe.. with the help of my 81-year-old dad who has Alzheimer's and his 60-year-old health aide. And he damaged several of the items. The aide later pointed out to me that she had seen him piling chairs upside down into a box, without any sort of padding or wrapping. One chair was broken in three places. A wooden side table was badly dented. One bed post on was snapped off at the top, and the top of another one was entirely missing. A lampshade was entirely broken and is now unusable. And keep in mind this wasn't a big move.So basically, a large percentage of the items were damaged. I don't know if he realized or even cared, but the person he was hurting through this was my 81-year-old sick dad, not me. So his "lesson" about how a single female should learn to shut her mouth and open her wallet without question, or suffer the consequences - didn't damage my furniture, but that of an old man. And after all this, he had the nerve to stand there with his hand out waiting for a tip. As I had not yet realized the extent of the damage, and also felt bad for his assistant, I handed him an extra $100 in cash. It was only after I started to see the damage that I wish I hadn't done that. And he acted angry that he hadn't gotten 20%, if you can believe it – despite already knowing the kind of work he had done. UPDATE .. 4 MONTHS LATER: This business has no shame. They’re refusing to pay the joke 60 cent per pound insurance, after telling me to “take my time” in sending them photos of the damage .. these same photos I sent back in October.. after giving me the run around on the phone for months they’re now claiming the time has run out and they don’t see damage in these photos. What a sad sad group of people. I will be pursing other means of getting a full refund on the move. Thank god I paid for it on a credit card AND THE SAD CONTINUES: They told me the only way they’d pay the paltry $0.60 per pound insurance is if I take down this review. Pretty sure that’s not legal. They can keep the money. It’s my donation for making sure I’ve done my part to warn others off this business

Superb Moving were fantastic to work with from the start. George Sales Rep was excellent and really made the process simple. In terms of the movers... Aleks and Billy were incredible. Really efficient, likeable and cared about their work. Not a single scratch in a 3rd floor walk-up move across the city. Highly recommend!!