Sutherland Building Materials

All of the employees appeared to be very friendly and tried to be very helpful. That's about all this place has going for them. The prices on what I went for were twice the price of big-name competitors. However the employee I spoke with had no clue what they were talking about. I'm a professional contractor and she was trying to appear knowledgeable so I gave her an A for effort but that could potentially lead to misinforming a customer
2 7 years ago (25-05-2018)

Dirk the manager and the gentleman that answered the phone do not have ANY people skills! I am a member of 'friends of the family', but they treated me like an ENEMY of the state! I will never shop there again, i will encourage my family and friends not to shop there! Not one more penny! It is not possible to give less than one star or i would have! Please shop at other stores, we can do better! We do not have to accept such poor treatment and poor service from anyone! Also, check all reviews before shopping at this store-just HORRIFIC and AWFUL reviews! GO ELSEWHERE!
1 7 years ago (17-04-2018)

Never Again will I go there! I drove 30 to this store because of receiving a notice through email of a sale on trees. The man that helped us buying our trees never mentioned the sale started tomorrow. When I got to the truck and looked at the receipt they were not the sale price. Upon going back in I was informed the sale was not until the next day. I ask what I could do about it and the man got extremely rude saying he couldn't help what Sutherlands did. I returned the trees and will never go back. I will just have to drive 15 minutes more to the next one and see if they are better at customer service.
1 7 years ago (30-03-2018)

Edit: RICHARD is the worst employee I have ever encountered in my life. I am officially done with this place. Just when I didn't think it could get worse it somehow did. This place makes Wal-Mart look like a luxury store and the DMV look like a fun time. I am doing a home project and unfortunately, Sutherland's goes where Home Depot and Lowe's aren't interested. They know you are stuck and have to go there. I try to order all online, but with doing a home project sometimes I HAVE to go local when I need something urgently. I have probably spent $2000 at Sutherland's in the past month and they still treat me and their customers like scum. "Friends and family" yeah right. They don't even want you there...more like their mortal enemy. I have never felt so hated by a store. If you need help finding something, TOUGH LUCK. There have been a few times I have been so desperate to find something and couldn't find a person that I actually called the store while I was in the store, and even then they just put me on hold indefinitely. The employees are rude, condescending, and literally have no knowledge of hardware. And be careful with your stuff. A couple weeks ago while parked in the lumber section, I came outside and my windshield was totally cracked. I called the store and they said most of their cameras didn't work and they couldn't help and hung up on me. But that's not even the worst. On my last visit I asked an employee named RICHARD (60s, balding, grey hair) to help me with something. He looked at me with literal disgust, grunted and walked away. I tried one more time and he did the same thing. I also saw him treat a couple and their kids like garbage, looking at the children like they were disgusting vermin. He also looked like a manager and I really hope he's not, but if he is this explains a LOT. He is the most rude employee I have ever encountered. And Sutherland's doesn't care AT ALL. How long has this review been here and has Sutherland's commented? No...they don't care. They go where Lowe's and Home Depot don't want to build. This is the most DEPRESSING place I have ever shopped at. The negativity and bad attitude feels soul-sucking and I am done. I am now just going to drive the extra 25 minutes to Belton. I would like to note, to be fair, that I have met ONE nice employee there over the past couple of years that I have seen one time. He was about 17 and really tried to help me. That's it. And I am not going to mention a description or name, but there was one employee that I was positive was high on drugs. When I asked where the restrooms were they stared at me blankly and mumbled something and kind of tripped over themselves, their pupils dilated. The store is also poorly stocked, poorly maintained. And if you decide to come here during busy hours...be warned, they are severely understaffed and usually have one, MAYBE two lines open for a ton of customers, so you'll be waiting awhile. Literally worst store I have ever been to in my life. It needs to be run out of business permanently. I hope a Lowe's comes to town and wipes them out.
1 7 years ago (30-05-2018)

Excellent people and selection of inventory but they play this awful country music 24x7. I leave the store and want to buy a pickup just so it can break down. Some days I slap the dog and kick the wife if I can't find the right screws for the task at hand.
4 7 years ago (21-05-2018)