sweetFrog Premium Frozen Yogurt

Visit Store on Sept 7 2017, second time machine was down, and was not able to record points. Young lady marked on the back of my receipt on my next visit, I would receive the two points for this visit. I visited the store today 9/14/17 at 11:55am. The cashier was rushing in to hit the clock by 12p. When she open the door, you could see she had a bad spirit, her attitude was not good at all. Once inside, I preceded to get some yogurt, which liquid syrup came out first, so I dump the cup, and got another. The second cup I got, as I was mixing my cup, some of the yogurt fell outside the cup. The young lady/cashier in front of other customers, called out to me, and said "do not eat the yogurt before paying. I was shocked, and responded back to her asking "what do you want me to do?" Yogurt was on the side of the cup." When I got to the registrar, her stance and attitude was flying. I gave her the receipt to record my previous visit, she responded in a condescending tone, I don't record points, my manager does. I asked when will her manager be in, she said, "I don't know," "I don't keep up with his schedule." I asked for his name she said "Mike", I asked her what was her name, she said I don't have to give my name to you. I have managed plenty of offices, and this young lady would not have made it through her first week. Very nasty, very rude. It wasn't' about her thinking I needed to eat yogurt before I paid for it, it was all about her attitude, before she even hit the clock, and opened the door to let customers in. If the other other customers are talking about this same young lady, in these reviews, why is she still there. I suggest the employees wear name badges, so the right ones can be complimented, and the rude ones reprimanded for poor work performance. You have about two there, who aren't smelling themselves.
1 7 years ago (14-09-2017)

First Chipotle then walk across the street to sweet frogs. Experience was good as always and the ice cold treat hit the spot.
5 7 years ago (26-11-2017)

When i went in to the store the floor was sticky and the tables were dirty. Cashier was on her personal laptop at the register. Very unprofessional. I was scared to eat the ice cream. The store was very dirty.
1 7 years ago (09-08-2017)

Great Yogurt! Friendly People! Great Atmosphere! It's next to impossible to find a single flaw in this place, my kids love it and i love it. Definitely have a satisfied customer on every visit
5 8 years ago (09-08-2016)

Completely disappointed! Broken yogurt machines, or out of popular flavors for over a month. Closed early due to no a/c. It's the summer and my family and friends really enjoy going there. Its usually stay open later during the summer months.
1 8 years ago (23-07-2016)