Sweetwater Pools

Don’t recommend if you don’t want to wait two plus weeks for service. Sent in pics of the issue I was having 8/3, 8/8 Called to see when they were coming and they just said we’ll call you day of. 8/17 they text they’re otw and I had to cancel with them because I Contacted a different company Chuy the Pool Guy 8/9 and they were at my house 8/11 got the part and fixed the pump 8/13.

If you are looking for a pool company to service your pool, Sweetwater Pools is the one! We have been a loyal customer for over 8yrs. The customer service we have received is beyond excellent. Primarily due to Dan, who is the residential service manager. He is the BEST! Any time I have called Dan, he has responded quickly to whatever the issue is at that time. We recently had our pool acid washed and it came out sparkling white. This process was done in an efficient time frame and we are very pleased. Dan was available throughout the entire process. First impression are important and Diane, the receptionist, is always kind & courteous and will help me with any issues and get me to the right people.

I worked for Sweetwater for three summers while in school and it is the best place to work! Very flexible with your schedule and do a great job training you to tackle different scenarios. Not only did I learn how to take care of a pool, I learned leadership skills and customer service skills that I know I will be using later on in my career! I am forever thankful to have worked here!

I have the Catcha kid net on my pool for safety for my 3 year old twins. Sweetwater has been incapable of taking it off and putting it back on correctly. I have tried on numerous times to show them and get this correct but they are incapable of doing this simple task. I even explained how dangerous this could be for my children. For the past few months they have decided to not remove it and not clean my pool, yet continue to bill me. When I confronted them they have evaded my calls, not returned calls, and denied the truth that the cleaner directly told me. Both Diane and the manager Dan are guilty in this. Sweetater is a company that cannot perform tasks necessary to take care of your pool and maintain the safety of your back yard. The company bills for services not performed. They should be reported to the better business bureau.

I wish there was a zero stars option. Very poor service, the "service technician" did bare minimums each time. He was never there for more than 15 minutes. They do not inspect equipment and you could end with a serious problem. My cartridge filter is way over due for a cleaning and was not told about it. I noticed it because it affected the pressure of the returns and the water feature. I gave them plenty of chances to get it right over several months but he could not get it right. They would never leave door tags either. Most days I could not tell if he came at all. One day he was gone in literally 7 minutes I timed him. The pool got worse with them in charge. STAY AWAY.

Do not work for them, they will make you work long hours in the heat and harass you when you take one day off. They pay well but you are abused for the whole summer from them, they also do not follow basic OSHA regulations, one of there supervisors is extremely prejudice and homophobic, he is also very sexist he will favor female employees over male employees. on top of all that the abuse you have to put up with the whole summer is not right, you will be abused by both the HOA and the company itself. My advise is to not work for them avoid them at all costs you'll be better off working at a fast food place then with them