Symphony at Valley Farms

Okay, first impression, this staff felt like family! They're very friendly and eager to help. They have a homey, feel-good facility with a staff to match. I feel good knowing Grandpa will be well taken care of. It was hard to make the transition, but I knew it was the best thing for him. So I'm very grateful to find a group of caring people around him! If you're like me and considering a few different options, I highly recommend Valley Farms!

It was a tough experience knowing I would have to put mom in a facility but I know in my heart everyday that I can breathe and have peace that shes in this wonderful place! The staff are excellent and really care about mom and all her friends. I love this place and am so glad we chose here for mom!

Think hard before sending a family member to Symphony. On its face, everything appears lovely. Beautiful building, spacious rooms, fitness area, nice grounds. But once you’re there, you’ll see it’s just a veneer. My mother and I discovered that. Don’t believe the photos Symphony posts on social media. Don’t believe what the executive director or sales people tell you. Get objective info. Talk to the state ombudsman for this facility. You’ll get a better picture of what’s really happening with residents. And unless something drastic has changed since we were there with my mom, I can tell you what’s happening is substandard care. Residents routinely complained of bad food—bad as in it tastes bad, looks bad and is occasionally moldy. The executive director will tell you it’s because the elderly have changed tastes. They do…but the stories they told matched my mother’s experience. No one wants to eat badly prepared food. Workers are nice, but many are poorly trained. Falls are common because staff are not trained. That’s likely due to the nursing director being an LPN instead of an RN. Covid protocols I saw after the prior nursing director left seemed lax, and residents routinely contracted Covid from each other or from new residents and staff who unknowingly came to the facility with Covid. My mother, who weighs about 135-150 pounds, was paying for Level 5 care. Level 5 care means she needed assistance with transfers. In addition, the contract we signed said Symphony did two-person transfers. That’s why we chose Symphony. We discovered it was a bait and switch. Symphony took my mother’s $2000 community fee, dealt with her needs for six months, then “discovered” they couldn’t do two-person transfers. And all of this happened right around the holidays. It ended up being the worst holiday season of my life. My poor mother was miserable because we had to move. They also still owe us monies we paid in January 2022. We and our long term care insurer have repeatedly attempted to get the monies refunded. I am now, after waiting a year, preparing to have the arbitration agreement invalidated for fraud so this matter can go before a court. I say all of this because it’s true—and because our experience with Symphony isn’t unique. Talk to the state ombudsman. We reported what happened and learned we weren’t the first. There are better places to take a loved one than Symphony. Places with better food, better staffing ratios, better trained staff, and nursing directors who are skilled RNs with hospital experience. Places that know how to do a one-person transfer with a resident my mother’s size and don’t tell you they need a hoist. Places that actually have staff trained to use a hoist if one were needed. Bottom line: Don’t be fooled by a pretty exterior and social media. Ask questions. Call the state ombudsman in Frankfort and ask to speak to the person assigned to Symphony. Ask for what residents have reported and how recently. Don’t put your loved one in Symphony unless you have solid proof the executive director and management have changed for the better. You’ll end up paying a premium price for inadequate care.

My mom LOVES it here she's a "younger" resident here! I had to move her from the Chicago area, closer to me. Everything from our tour with Brandy to the care and kindness from everyone else has been exceptional. My mom constantly tells me how everyone is so nice here and she never wants to leave. They've done a great job taking care of my mom and are so friendly to me and my family when we go for visits. Moving my mom here was the best choice and I'm so grateful how much she loves living here.

It was a very tough decision to move Mom out of her home. Symphony at Valley Farms is a beautiful, welcoming community. The first person we met there was Brandy. She is a sweet, caring and very compassionate person. She has been so helpful getting Mom established in her new home. Dana, Christine, Alysia, Larry and Faye have also been so understanding, helpful and compassionate. All of the employees that we have met are wonderful, caring individuals. I know we made the right decision for Mom. If you are looking for a welcoming, caring community for your loved one, I highly recommend Symphony at Valley Farms.

We moved my mom to Symphony after she had a fall last summer. She initially went to a rehab facility, but when she was discharged, we knew she couldn’t return home. When we toured Symphony, we were impressed with the facility, but even more than that, we were impressed with the staff. Brandy and all of the staff at Symphony helped make this transition as easy as possible for Mom. They are all so friendly and compassionate. Mom feels very safe and very comfortable, and I have peace and comfort knowing that she is cared for around the clock.

I loved it I went with my school to sing for them the nurse are super nice I loved it everyone was nice I hope Stuart academia can come back one day

When we began talking to Brandy Garcia about mom being a resident there, she was friendly and extremely helpful as we weighed options with mom's needs. Since that initial conversation we've stayed in touch and we've appreciated the interest in Mom's health. When Mom fell in July, going home was not an option, so after a hospital stay she is now a resident at Symphony at Valley Farms. The staff has been courteous and have taken really good care of Mom. She still hopes to go home some day, but in the meantime, we've found a great place for her to recover and be cared for.

Symphony at Valley Farms is a wonderful place to work. All the staff are very friendly, warm and welcoming. The residents are so sweet and are so happy to be visiting with their families. I have had the pleasure of meeting some incredible families too. I want to say thank you to the hardworking staff and the families that entrust us with caring for their loved one. #livefullylovefully

I have been working here since October of 2014 , the most rewarding job I have ever had. I joined the team as a housekeeper just to get my foot in the door, proudly did my job till something else became available. November 2016 I was blessed to have become the Activities Director. So rewarding to be apart of what I feel is their journey home. Here at Symphony At Valley Farms we are one big family . Even our residents families all are so supportive and caring of us all. Just a big shout out to the whole team, who are awesome !!!!