T-H Marine Supplies Inc

I love my atlas jack plate. A switch malfunction created the need for a minor replacement part. I initially had a little difficulty connecting. However Stephanie was able to take my call and help me connect with Drew which was able to assist and get me the part needed. After providing my receipt and a few photos and explaining the problem, Drew had replacement parts shipped out right away.
5 8 years ago (03-10-2017)

Getting through to this company is a miserable experiece. Getting them to send me a jack plate was an equally miserable experience! Their lack of customer service cost me 4+ weeks on the water! After finding out on the last go around that they hadn't sent the plate a week before hand. I will say they were nice enough to offer for me to pay an additional $300.00 to get my plate over nighted! I am in total disbelief that a company can treat their customers like this! I am praying that their product is more reliable than their service! I am very disappointed in the experience I have had with them. The only reason I gave 2 stars is because the jack plate looks very impressive and I am happy with the product! I pray it never has an issue that I have to contact customer service for!!!!!
2 8 years ago (10-06-2017)

I sell and install marine electronics and trolling motors. I have never been able to get anyone to call me back with technical info on a product. I have talked to them numerous times at dealer shows and outdoor shows. They are very friendly and seem to know their products very well. Getting them to return a phone call is impossible for either me or my customers.
2 8 years ago (23-09-2017)

I had a life threatening experience yesterday with a "hot foot" that had no stop bolt on it.The throttle broke and the motor was wide-open throttle (W.O.T.) at 75 mph and I had to shut it off with the kill switch.I called the company to let them know that the stop was missing and that is what hyper-extended the other manufacturer part. I first told them that I wasn't going to sue them I just wanted them to know to fix the bolt so it couldn't be removed just adjusted.They never would let me explain what actually happened. They just kept saying they didn't make that part. It is SAD that someone will have to get killed to resolve this. I was just trying to save a family some grief. I called my dealer and my new part was on the way in ten minutes.That is how you do it, T AND H MARINE.Your products are great but your success has blinded you.
4 14 years ago (03-07-2012)