TDS - Cable

Horrible, horrible, horrible customer service. I asked for our account to be transferred from my Dad to me and it took about 4.5 hours of my time in back to back phone calls over the course of 3 months. A task so simple. By the way, this account has been active for 14 years. This is how you treat your customers of 14 years?? Just awful. They hung up on me multiple times, were rude on the phone, loud background noise when talking to me about my situation. Absolutely awful decorum. The managers and leaders are clearly failing their employees on their training because their team continued to drop the ball in a 3 month span. I can't believe I'm saying this: as soon as Comcast is available in this area I'm switching over.

Internet connection would stop periodically. Canceled services and they charged me a cancelation fee even though I was told I could cancel anytime for free. Made a mess of my house and damaged ports when removing the routers. Luckily century link uses a different port so it doesn't affect me much now. Century Link has been much better for me.

I've had TDS for over 2 years. Fast reliable service at a better price than others. No issues.

Got my services installed last week, excellent install. Andrew was very knowledgeable and helpful getting my services installed. Works soild, have zero issues!

I understand it is a bit of a cliché but if I could rate lower I would. TDS was really my only option as a service provider and they were very bad and very expensive. The final culmination was the joy of moving and finally ending service. My final bill for 6 days was a one month billing of $200, not prorated. TDS billing policy is not to prorate

New customer in November 2021, had issues from the get-go! Poor service, down more than 40% of the time we have had it, and god forbid you have to have your service reconnected because you got so frustrated trying to pay a bill with no account number because it was stuck between mail boxes in my move because they will cut your service in seconds but take hours, up to a full day, to reconnect service, so woah to the customer who has a single issue with their forwarding address! They have my name wrong, didn’t have my phone number recognized, cannot download any new apps on their overpriced equipment because it’s antiquated, have to use our PS4 to connect to Apple TV and Hulu!!, no outage information unless you call and wait hours to find out it’s out for more hours, can’t use their app for anything, particularly when they cut the Internet…. A convenience FEE for every phone call to pay the bill even though I cannot log Into the terrible app and pay, AND a reconnect FEE of $37.00 with no hope of actual reconnect in a timely manner. Complain all you want about Comcast but these guys take the cake!! Awful!!!!!!!! Run and do not get service from them.

Customer service for set up has been horrible so far. Router never shipped and I was never notified it was not shipped. Be prepared to be sold on a landline phone during every call you have with a representative there will be several due to errors in their setup process. Crossing my fingers that service will be good in my area while I WFH. I have heard many horror stories about this provider, but it is literally the only option.

I've had TDS for about 7 years now, used to be Baja Broadband, and I've been working from home for a couple of years, TDS 300mbs has been extremely reliable. Pricing much better than competitors in this area. We have had outages over that time, although very few in my opinion. When they occurred they were resolved promptly. The longest, when they had major network issues only lasted about 20 hours at my house. Techs over the phone and local have been extremely knowledgeable and polite. I don't use their TV service because it seems to be a bit behind the offerings of others so not rating that part of their offerings. Its easy to bag on internet, phone and TV providers but I think it's important say nice things as well. Keep up the good work TDS!

Sign a community petition for ANY OTHER BROADBAND COMPANY TO COME TO YOUR TOWN!!! I have had service for 23 days and my first bill due is for 67 days??? I live in a small town and have lived in medium towns. I never was expected to pay for service i haven't used yet.

I have been a captive TDS customer for several years in Golden Colorado. The only reason to use their service is because there are no options. Their Internet is slow, their customer service is poor, and their prices are high. All suboptimal features. I live 50 yards from the cut off where I can get several other Internet options but unfortunately because of regulatory concerns, there is no competition. It’s really unfortunate that we can live 15 minutes from the downtown of a 2 million person metropolitan area and have one Internet provider option.