Tech-24

Ashley was great. She was very informative and always communicative with the management team. She is super nice and I look forward to working with her again.

Was referred to TECH24 by southbend as they were "Certified" and the equipment was under warranty. $1400 Later all I get is well southbend doesn't co-operate with them.

My experience is similar to others, call and let then know the exact model number of the broken piece of equipment along with what was broken obviously a thermostat, common to go out on commercial grills they came out to check it and charged trip free on top of an hour labor which they weren't in the store 5 mins. Replaced the thermostat weeks later and charged $700 in parts for a thermostat that's less than $200 anywhere online. While completing the repair they broke another piece and just ordered it and came in and replaced it without authorization and charged anyways. We are into it for a bill of $1,467 for a thermostat replacement. Their trick is they need a CC number before scheduling the appointment so they can charge you whatever without your approval. Called back to figure out why we were billed so much. Charging multiple 1.5 hour labor charges when you are in the building 5 minutes is criminal.

I would highly recommend calling this place as a last resort. While a nonfunctioning kitchen equipment can seem life threatening, there is no need to have one of these guys to come over immediately. First of all, they charge a $200 fee to get a technician over there to take a look at the equipment. So you are paying them $200 for them to tell you what you already know. It's more cost effective to look for either a temp used equipment or something brand new. Secondly, their cost to fix something is close to the actual value of a new one so think about that as well. Thirdly, they will probably tell you that a technician will come in within a day or two and then show up immediately. You would assume they came in cause their schedule opened right? Nope, it's so that they can charge you a $50 "expedite fee". Now all these issues would not have been issues if only their ever caring staff were there to help you via phone. Nope. When you call in for phone support or info, they won't pick up. They will however pick up if you need to schedule a technician. Interesting... Let me be stupid for you. Think before you schedule.

We had a small 50 lb fryer go out. I told them over the phone the thermostat needed to be replaced, but they didn't bring one along with them. So they had to come out twice. Each time charging $150 for each trip. Then they charged $150 per hour. Overall I spend $944 to repair a fryer that I could buy brand new for $600. But once you are into the repair its not like you can really back out.

We scheduled with this company 3 weeks prior to a job, and on the day of the job they never showed up. My contact shut his phone off and messaged me 2 1/2 hours after what was the arrival time telling me they had been double-booked. There was no follow up, and attempts to contact anyone at the company was met with complete and utter failure on practically every level. Would not use, recommend, or even attempt to have them do anything that is of any priority. The only failure on my part was using rather strong language with the contact when he attempted to reason with me.

Very unhappy with billing department. I've been overbilled and they refuse to respond to me or correct it. I've sent numerous emails identifying the estimate they provided and what was agreed to and I get no response. I'm now forced to dispute the charge with my credit card company. Their techs were helpful, competent, and all-around great to work with. Unfortunately the billing department ruins the experience.

The technician “Jeff” went above and beyond to ensure that we were satisfied with the his service. I would recommend Tech-24 very highly.

Alex rocks! Very knowledgeable staff! They won't hesitate to give you useful advice!

Incredibly overpriced. Their techs are clumsy and do sloppy work. Amateurs, the whole lot of them!