Tesla

I would give a 5 star for the job but my costumer experience was a nightmare. Brought the car in and the service was completed in 3 weeks, not bad. Also the service came out good. My issue was with my estimator. I start inspecting the car upon receiving and noticed the battery fan was making a noise, black marks and a faint white scratch on my rear right door. When I pointed the these door issues his automatic response was: “we didn’t work on that side of the vehicle”, straight answer. I reminded him they had the car in for 3 weeks and he replied: “Ok, but YOU don’t have fotos to prove the scratches were not there before”. I said, “As matter of fact I do, what about your pictures? Why don’t I show you mine and you show me yours?” After this an completely unprofessional attitude was revealed. A sarcasm and misplaced jokes from him started to push the situation in the wrong direction. Collision centers/Body Shops take pictures of the entire vehicle upon receiving it to avoid this type of situation. It’s also a good practice to protect company and costumers. I’ve worked at a collision center. I made sure to show him my picture while he never showed his. He looked at picture and replied: “It’s ok, it is just black mud, you can wipe with your finger”. Really! I also asked how long after painting I could replace the ceramic coating that was removed during the paint. He’s answer, “ We don’t work with ceramic painting”. I said,” probably one of your guys would be able to give an accurate information”. He replied, “ you would be better asking where they work with ceramic coating”. I had just called a ceramic coating place and they asked me if the facility had the car going under an Infra Red “oven” to be able to determine the wait time before coating. The guy did not even addressed the issues he was just trying to get rid of me. HE DID NOT WANT TO HELP! After that an amazing guy from the repair department, polite, professional brought the car to do a test drive and make sure no noises were there. When I pointed to the issues with the door he was super attentive and brought to the manager’s attention and they baffled the door and removed everything. THE first guy, the estimator, came to give me my keys. I’ve noticed a big set of scratches on my trunk as someone and placed something on top of it. When a pointed that another response: “ I mean that could be caused by grocery bags”. I realized the goal there was to try to avoid the responsibility, divert the problem and even frame the costumer. I said, “look we don’t have to argue let’s just look at the pictures, if it is there I can go on my way, but if it’s not there you gonna have to do something about it”. He replied, “ I mean, I may have not taken such good pictures”. The situation kept escalating with him trying to get away and I pointing all the reasons until he shout to the wind: “I PERSONALLY JUST THINK YOU TRYING TO TAKE ADVANTAGE”. That was it for me. I requested the manager. GREAT guy. Heard me and dealt with the situation smoothly. Simply asked me some time to look at the pictures and make a decision if the damage was caused at the store. I went to get lunch and came back after 1 hour, problem solved. They were able to baffle it off. If you’re using this center make sure to take all the pictures you need and document every inch. This issue cost me my day since I got the at 11am and left 3:30pm. And now I’m gonna have to pay to coat my door and trunk after they baffled since it removes the ceramic coating and insurance only covers the portion involved in the accident. During my back and forth with the estimator he said: “ every time we bring the car out you find another problem”. I said, “It’s not my job to guarantee the quality of your service. You’re responsible and liable for it” What do I suppose to do? Just overlook and accept the damages? Mind you all, anything can happen in a body shop. I’ve seen employees swap parts from complete different cars. It happens! But an “we did work on this side of the car” answer is NOT an excuse for the shop’s liability.

You would think that buying a luxury electric vehicle such as a Tesla would insure that you’d get excellent customer care… that is not the case with my experiences with the Atlanta Tesla team. To have your car serviced, you have to use your mobile app which is inefficient and the response efforts are subpar at best. I’ve had my car for 2 years and the 12volt battery is dying, they apparently don’t keep enough batteries in stock so the risk of you having a dead battery at any given time is high and service team can’t seem to accommodate you or even give a loaner vehicle to keep from “inconveniencing” the customer. You can’t even speak to a live “person”. Elon Musk would be ashamed at such mediocrity.

The service is pretty great when you go to drop off or pick up. But when it comes to the work that is actually done, it’s questionable. I always spruce something off when I pick up my car, the last time I noticed staines with fingerprints in them. Though it wasn’t hard for me to clean up I just wish they would not have left it like that and not take responsibility.

If I could give them 0 stars I would! We live in Alabama and had to drive there for repair. Upon receiving my vehicle back, I noticed someone at their facility stole my ray ban aviator sunglasses. I also noticed when pulling up the map, they didn’t mind using our vehicle to go pick up Mexican food from los Arcos 11 miles away!!!! we called to complain, but got put on hold and brushed off. DO NOT USE THEM!!!! TERRIBLE come on Elon! We gotta be better than this

Had a few scrapes on the rear bumper and trunk of my Model 3. Took it in on a Thursday morning, had it back in perfect condition the following Tuesday. Thanks for the smooth service Victoria & Tesla Team!

Awesome customer service by Deavin. Great driving experience with every vehicle.

My bass and audio went out so I brought my car into this Tesla service center. They had the car for over two weeks, invoiced me for the work to replace the touchscreen and fix the audio problem, but a month later the audio starts having the same problems. The service technicians also left their iphone charging Cable sticking out of the dashboard so it’s been flopping around ever since. When I called I was told I can just keep the cable, but it doesn’t work and there’s no way to remove it from the dashboard without tearing the dash apart again I’ve been trying to request another service appointment for weeks, but they keep wanting me to schedule a mobile appointment, which I learned last time is not an option to fix my problem… instead I’ll just have to wait two weeks for someone to come out to my house and tell me I need to go to the service shop which will take another three or four weeks to schedule.Service: Electrical

This Tesla location has a limited number of cars to see and test-drive. The staff here are welcoming and knowledgeable, but even they advertise trying to test-drive at their other locations, because this place is mainly a manufacturing line for the Tesla company. Explains why we came across the place at the outskirts of Atlanta, lol. It wasn't busy, with just one customer ahead of us, but due to our limited time staying here, we were unable to book for a test-run. It was a quick in and out, and though we didn't see much, I am still optimistic on seeing and trying these cars at another store in the future!

I helped my friend find a tesla car shop and this one was open and able to fix his issue in under an hour. I guess it helped that it was only 1 other customer being serviced at the time. But anyway, they were prompt, friendly and knowledgeable.