TestMasters

This hotel was right next to Grand Central station which is very handy. Walking to many sites was very easy from the hotel. The rooms need a little help though. The room we had was small for 4 people. Our 4 carry-on size suit cases and shopping bags took all the room up. Bathroom was tiny and needs repairs. Ceiling paint was peeling, drain was slow, and hardly any room for toiletries. Our bath mat and hand towels were taken and never replaced, we had 3 towels for 4 people. I got extra from house keeping, but those were taken as well. I was constantly hunting down towels. No facial towels as well. The window was leaking and had condensation- we couldn't see out. It does have a really cool lobby and the fitness center is on the top floor and really nice. Walkability: Great for walking to sites.

Fantastic stay here at the Hyatt Grand Central. Wonderful location, friendly staff, beautiful and clean interior. The lobby is grand and well kept. The rooms were very clean and housekeeping was awesome. The staff was so accommodating and I have no complaints. One hundred percent recommend this hotel and I will be back in the future! Now for my standard COVID comments as of November 2022. Not many people are still wearing masks but this hotel is huge and very clean. I had little to no concerns throughout my stay here.

My go to hotel now! The rooms are clean and spacious. The beds are so comfortable. We had an amazing view of Grand Central and the Vanderbilt. Plus we could see the reflection of the Chrysler building on the Vanderbilt. Everything you need is a couple blocks away Bryant Park, Grand Central, Times Square, Rockefeller. The hotel and staff were super professional. This hotel is very fancy!! My only complaint is they charge $40+tax a day for a "destination fee", which gives you $15 a day at the hotels market, and it's suppose to give you free things and discounts around the city, however, when we went to those places like Macy's for our free samples, they had never heard of this before. Everything at the hotel market is super expensive so you could only get one item. So we should be able to decide if we want to pay the destination fee or not, because it was really a scam.

The location is phenomenal. The bed was comfortable. But that’s where it ends. The lobby feels like a hotel designed for tourists with tacky options for food. The rooms are fine and clean, but there is no bottled water which is standard at other hotels these days. The air/heat is a disaster. Half the time there is super warm air coming out; the other half the thermostat is on its own planet with air conditioning coming out in the middle of the winter. Lights are super hard to control and I had to wait about 5 minutes of running the shower for the water to get warm. Don’t think I’ll choose this Hyatt again.

Hotel is beautiful and in a great location. Room was huge for New York and loved having central air. Bed was comfortable. We had Ivonne sorry if I spelled it wrong! at check in and it was so nice to be greeted by a friendly face, she is wonderful. Check in took less than 2 minutes. Would highly recommend staying here and I will be back in the future.

This hotel at best deserves 3 rather than 4 stars. Pros: comfortable bed; late check-out 1:00 PM for free. Cons: In 2 out 3 days we stayed here elevators were not working, or one out of five would work; heating in our room was not working once we arrived; bathroom needs renovation and remodeling; line for check-in was long and checking itself was very slow. In addition, room amenities are very limited for a 4 star hotel. Overall, I wouldn't recommend this hotel. Rooms: Below mediocre. Bathroom is small and would definitely need some renovation.

The Hyatt is in a brilliant location being attached to Grand Central Station. There are loads of attractions only a short walk away. The rooms themselves are clean,tidy and quiet. You can't really hear the street outside so you can get a good nights rest. The rooms are a little rundown as it seems maintenance has been put on the back burner now. We heard a rumour the hotel will be closing next year for renovation so not a surprise the little things aren't being repaired. The service from the staff was good but you can tell they are understaffed so the queues were long for the front desk and the food court. But overall we enjoyed our stay here at the Hyatt and would consider it again if we return to New York.

Hello, our stay was great. The hotel is in a great location and walking distance to many things. The only downside was the restroom in our room. The shower would clog and we had to wait to shower till the water went down. We didn’t even take long showers, it would start filling up in less then 3min. Otherwise our stay was fine.Rooms: 3/5

I give a 3 Star just for the security staff, some concierge that always very polite and helpful. First at all I made and paid the reservation more than two months ago for two rooms for my kids and I they can’t accommodate us in the same floor , our room was more than dirty and the toilet was almost embedded in the hand wash furniture see the picture . They charge a super extra deposit fee and also they charge for take care your baggage. They charge you even if you smile however the conditions of the hotel was deplorable just a good location.

As someone who is born and raised in the city I must admit the price was definitely worth it. I wish I was able to stay for more than one night. I was beyond satisfied with the staff and services provided and when I can I will absolutely be staying here again hopefully for more than one night. Hands down money worth spent at this hotel. Definitely recommend to anyone