Texas Home Health Hospice

Hospice should be about compassion and caring. Unfortunately this was not the case for my grandmother. She died in excruciating cancer pain. We where never offered Crisis care when in hindsight my grandmother had all the symptoms that qualify for crisis care. Their executive director has very poor customer service skills and should not be in the business of taking care of the dying.
1 9 years ago (09-11-2017)

The Most horrible home health services they never answer their phone or call u back. Their providers are horrible they never come I would never advise anyone to this company it should be out off business Never trust any of your loved ones to these people because they don't care.
1 9 years ago (09-10-2017)

Texas Home Health is the worst home health company ever!!! They never answer calls, don't send providers in a timely manner, and are plain rude!! The providers are nice people, but the people in the office are horrible! They are so unorganized. If we call they will either not answer or answer and hang up on us. Rebecca is horribly rude and when we asked a worker to transfer us to her, we overheard her saying, "hang up on them". They just take the money and fail to pay providers overtime and the right hours. We have lost many good providers because of this!! I honestly don't know if they ever work in the office or just charge and pay providers the minimum and keep the rest!! It's ridiculous. They need better people who actually do their job in the office!! They need to have more bilingual floaters, if someone is sick or misses they NEVER send anyone to cover and my grandmother can NOT be alone and they don't care! If we call they have no clue about anything... They need customer service training, better bookkeeping, better payroll workers, better office workers, and to learn how to treat people with RESPECT. New office staff would be great!!! Manners and respect go a long way....
1 10 years ago (08-11-2016)