The Arboretum

Visit often and would definitely refer anyone there! One of the best around! Cleanest, managed well and professionally responsive! No complaints from me. (And like so many others, they offer long term care: independent living, assisted living and memory care all at one facility.)
5 8 years ago (10-03-2017)

The dedication of the staff at The Arboretum is unparalleled to any other senior living community in the area. I am on the search for memory care for my Grandmother and was beyond impressed with the facility and the staff. Friendly, kind, considerate, and they pay such great attention to detail. When my family decides it is time for my grandmother to move into a senior living home, this will absolutely be the one we go with. I look forward to calling this my grandma's home.
5 8 years ago (23-02-2017)

My elderly mother has been a resident of this facility for over 15 years. For the first 14 years, we were absolutely thrilled to have her reside at the Arboretum based on phenomenal services, great food, friendly and skilled workers, lots of fun activities, etc. I often bragged about this place to people I would meet telling them that if they had a parent that was looking for a new home, they couldn't go wrong with the Arboretum. We were never overly satisfied with the apartment amenities however, since a (1) bedroom, (1) bath, standard apartment with no dishwasher, no garbage disposal, no laundry, etc., could cost as much as several thousand dollars per month. But, based on everything else that was being offered along with all of the friends my mother was able to associate with over the years, we were more than happy to overlook that. This year however, everything changed radically. We were informed, not officially, but through the grapevine, that new management had taken over. The changes that have occurred since are so remarkable, it feels as if she has moved to a new property altogether. Where do I start? Almost all of the original staff members I knew have either been fired, forced out or have quit due to the new rules and regulations, and who knows what else. Most all of the wonderful, helpful and loving staff members that we interacted with over the years are now gone. They have been replaced by many amateurs (in my humble opinion), many of whom lack people skills, experience and commons sense. Let me say that there are a few new workers who do seem to take pride in their jobs and are very fine people from what I have experienced personally. I can't speak for other staff members who I have not met personally. My mother is now living in assisted living after spending the first 14 years in her own independent apartment. The lunch room where she is fed three times per day is far down the hall from her room. She is now 93 years old and is wheelchair bound, yet, the workers expect her to get herself to the lunchroom. If you think that is bad, there are two women down the hall from her who are 101 years old. They are also told by staff to "grab onto the railings and pull yourselves to the lunchroom"! Unbelievable!! The food has gone from (in my opinion) very good to absolutely disgusting in just a few short months. I cannot even believe how bad it is. Often times, when a resident orders a particular meal, once they sit down to eat are told that they ran out of this or that and are given replacements. The best example I can give you of a meal there is this: A so called chicken dinner for my mother consisted of a dried-out, small, thin piece of chicken breast for the main course, about 1" by 2" in size and approximately 1/4" thick. It somewhat resembled a potato chip. It was so dry that she was "sawing at it for over two minutes" before I noticed she was having trouble. Trying to be nice she exclaimed, "it is hard to cut, but tender to chew." I highly doubt that. If it can't be cut with a knife, how is someone with false teeth going to chew it? The soup served there is not even soup. My mother recently described some potato soup they offered her that was supposed to be a creamed soup. In reality, it was very large chunks of potato with the burnt skins left on, floating in a cup of milk. When I approached one of the workers and described the soup exactly as I just stated, she agreed with me and said, "yes, it was potato's in milk". How she could even admit that to my face is beyond me. I could go on and on here, but probably have limited space and so, I will finish this up. If my mother had not been a resident here for so long and was not currently 93 years old, I would insist on moving her to another facility. In my opinion, it is unbelievable the lack of care and service at this facility despite the thousands of dollars they are making each month from each resident. If you care about your relatives lives, think twice before moving them to the Arboretum!
1 9 years ago (15-06-2016)

It's a good place but dinner prep and selection could improve.
4 8 years ago (05-03-2017)

It treats elderly people with love and fills their hearts with happiness
5 8 years ago (11-02-2017)