Reviews
I started shopping at Boat Locker because they have better prices than many of the other dealers on-line but much better prices than my local dealer. I live in Florida. Scott Hardy is amazing. Every time I email him a question, he responds the same day….often within a couple of hours and even on his days off. When I’ve needed a hard to find part, he finds a way to get me one. I honestly cannot say enough nice things about Scott. He truly goes above and beyond for his customers. Boat Locker is my go-to dealer…..all the way from Florida!
Used to be a great store with great support. Unfortunately it is no longer the case. Can’t get anything, eaves a return call. I’m so sorry big lose to all your costumers of many years
Great experience start to finish. Scott was very responsive and got back to me quickly about the boat I was looking for. He worked with me so we could pick it up within a few days and checked all the rigging to make sure it was properly set up. He even helped us get it on top of the truck. I would definitely buy from The Boat Locker again.
I placed an online order and paid extra for expedited shipping. When it wasn't shipped on time I called and talked to Scott who apologized and said it would be sent out the next day and arrive on Thursday. When it didn't arrive on Thursday, I called and talked to Scott and he agreed to refund my $25 expedited shipping. He did not refund the shipping charge. The service and follow-through at this place is not reliable or acceptable -- I recommending avoiding.
Company is top notch and that starts with the leadership. First met Scott around 1988 when I had bought a used boat elsewhere but he helped me set it up and charged only for parts. Since then I have purchased many parts, had rigging work done and bought a new Laser and a new Sunfish from The Boat Locker. I have found Scott and his team responsive and he meets all his commitments. Excellent follow through. Importantly the staff shows the same commitment and attention to detail as Scott. I have recommended the company to friends and continue to recommend it to experienced people who know what they are looking for, and to the beginner who wants to start off right. I have found the people at The Boat Locker to be honest, conscientious, and put a strong effort into helping their customers.
No doubt the shopping experience is much better if you're physically in the United States. I ordered a sailing helmet in Feb 2021 and I have yet to receive it despite my attempts at communicating with the staff at The Boat Locker. All but the first couple of emails were unanswered. PayPal was no help in arranging for a refund. I'd suggest that you shop elsewhere unless you are located in the US. I'm in Singapore.
I would consider myself a highly educated boat user and buyer, Scottthe owner is super knowledgeable, professional and great to work with. His staff is the same - just recently Carrie helped me with a small order, delivered quickly and it was the right thing. Thanks!
Scott's a great guy. Has a large inventory of Hobie parts and an interesting shop. I'd recommend giving him a call for sailboat/kayak needs
Scott and Rick are terrific! Great selection, good pricing and unmatched service at the time of sale and every service I've had thereafter. They just helped me move my Hobie kayaks from the beach to storage -- above and beyond every time. We are lucky to have Boat Locker our area!
Scott was wonderful to work with and literally went the extra 300 miles to set us up with a boat, trailer and more. We are new to sailing and he made everything easy for us! Highly recommend The Boat Locker!