The Body Center

Very happy with my experience here. Suzanne is very good.

Jeff is the best. He will assess your symptom to find the root cause. Here is a case in point, my fingers and part of the arm had tingling pain. Jeff fully assessed me then ask what I do for a living and concluded the problem caused by my long seating behind the desk on my computer. He treated me and recommended that I change my workstation to be all ergonomically designed. So I did and I never have that pain again. He is a brilliant man, he cares about his patients. I have gone to Jeff since the beginning of his opening and will continue to go back when I have a problem. I continue to recommend Jeff and always tell others that 'Jeff talks to your nerve'. THANK YOU Jeff.

30 March 2016 Jeffrey Failey The Body Center 224 North Indian Hill Road Claremont, CA 91711 RE: Formal Demand for Reimbursement of $700.00 Stolen from my wallet at your location on February 3, 2016 Dear Mr. Farley: In compliance with the Small Claims protocols of the Superior Court of the City of Los Angeles, I am writing to demand immediate payment of $700.00, comprising reimbursement of the $140.00 unlawfully removed from my wallet at The Body Center on Wednesday, February 3, 2016, plus additional compensation. As I indicated to you when we met on Monday, March 21, 2016, I arrived for my February 3 physical therapy and found that my wallet kept slipping out of my pants during therapy. Paul, your employee, offered to hold my wallet while I underwent physical therapy. I was hesitant and told him that I had money in the wallet because I was travelling the next day to Mexico. I did not want my wallet left anywhere unsecured. Paul assured me that he would personally watch over my possessions. After leaving The Body Center, I discovered that $140.00 was missing from my wallet. Because I was on my way to Mexico, I notified you by e-mail, suggesting that you might review your security cameras to determine if they were able to catch anything in regards to my missing money. I also said that I would follow-up with you when I returned in a month. When I was back in California, I attempted to contact you by phone. Your receptionists acted as if they were not willing to pass my information on to you and my messages were not returned. It was not until after my March 21 appointment that you were on site at The Body Center and I was able to speak with you. At that time, you said that there was nothing you could do, although you offered to be more vigilant in your operations. Unsatisfied with your response, I consulted with the Police Department in the City of Claremont and filed a report regarding this incident. Should you not resolve this matter by providing me with payment within ten days from receipt of this correspondence, my next step will be to file a claim with the Superior Court of the City of Los Angeles for the amount of the missing money plus court costs and damages, based upon from the additional expenses I incurred attempting to replace those funds while in Mexico.

It's a good facility and you do get one on one attention from a PT aide. It's nice that they integrate pilates. Other than that it's pretty standard PT, you can learn most of the exercises and stretches online or from a book. If you need a physical therapist to help diagnose the problem and write a recovery plan, you will have to find one who isn't restricted by insurance protocols. There are several PTs in Claremont that can help diagnose/confirm the problem and help you avoid surgery.

This place is incredible. I could never have imagined this could be so awesome! Love all the staff, equipment, and the overall mood here.

The staff is great. Jeff goes above and beyond.

The staff are friendly and helpful.

Observed therapy. Good impression.