The Bruce Company

Bruce Company landscaped my yard one year ago part of my Veridian Home package. Everything looked nice when planted, but this year over 50% of plants are dead and all beds are over-crowded with weeds. Weeds are expected but not covering all beds and plants. Have called multiple times and left messages for the Bruce Company rep I had one year ago, but no response. Absolutely awful experience with this company. Never would consider shopping or using them in the future.
1 7 years ago (02-05-2018)

Our house came with an irrigation system from The Bruce Company so every spring and fall, they have to come to our house to start up and then winterize it. Last fall, we noticed that our pipe on the side of house was no longer intact and needed to be sealed. We contact Bruce Company and they said that they would fix it when they came to winterize our system. When they came, they did not fix it or give us any information about it. We have tried to contact them numerous times and have left several messages, but no one ever gets back to us. If I had to choose, I would never go with this company again! Horrible customer service for a local business!
1 7 years ago (04-05-2018)

Staff is very unfriendly and doesn't offer to help find things. I have shopped there in previous years, many times throughout the season and bought many many plants, trees and decor, however I will no longer be going. I experienced the terrible customer service twice this year already and have given up! I used to LOVE going to the Bruce Co.
1 7 years ago (03-05-2018)

When I wish to purchase plants or various garden items, I always drive out to Bruce's first. Their personnel help me with ideas, solving problems, et cetera. The plants and trees that I purchase there are always first rate quality and, in many cases, guaranteed for a year.
5 7 years ago (05-05-2018)

They did landscaping for our Veridian home and everything they did is done incorrectly and going to cause us lot of trouble in future. Every interaction with them required tons of calls, emails and repeat visits. On one side of the house, soil level was above the foundation. It is common sense that soil should be at least 6 inches below foundation. Nobody reviewed their work. Grading is wrong in many other places of the lawn. After seeding they are supposed to attach pipe to all downspouts. They left one downspout on top retaining wall rock. I had called them up as soon as I noticed it but they didn't fix it in time. Because of their mistake half of the lawn got washed out when it rained. We have been putting top soil and reseeding the yard regularly to fix this but our yard is still bumpy in lot of places. There were many mistakes with the way they set up temporary irrigation system. When they make such mistakes, they have nobody to verify the quality of their work. When we find these issues, they don't respond in time. After many calls and emails, when they actually come to fix things, they do it without telling us and do it incorrectly. So we have to start calling them again.
1 8 years ago (08-11-2017)