The Coconut Waikiki Hotel

Beautiful hotel near a canal. I watched some people canoeing which was cool. View of the mountains were breath taking. Staff was super friendly. It's not a ritzy chain hotel which I liked because it was super easy to get in/out. I felt I paid what is was worth. Shower pressure felt really good. Parking is valet only and yes you have to pay. Free purified water/coffee/tea all day in lobby.

The staff is excellent! Rooms were clean and comfortable. Also, there were small conveniences that made it a great stay. Fridge, microwave, and some basic dishes/utensils. However, no dish soap to wash them. Cute little balcony, but my "city view" room was looking straight into the neighboring occupants, lol. So we kept the curtains closed. But if you're on the side that faces the canal, it'll be a nice spot to enjoy. Also, it's probably a small thing to some people but, i loved that there was a filtered water bottle fountain in the lobby. No need to stack the fridge with single use bottles of water! Not much parking around so using the valet service is a must. I didn't explore much else of the hotel so i can't really comment on the other features.

I had a good stay. Great value. Great staff. Every single one of them that I interacted with was very helpful and friendly. They let me check in early when the room was ready. Got a room facing the canal I may have gotten an upgrade. Bed was comfortable. I was out most of the time but it was nice coming back after an activity or a long day of excursions. I had no issues with noise and didn't have trouble sleeping. Free coffee, tea, and water at the lobby available anytime. If the coffee machine isn't working, just ask one of the staff and they can do a quick troubleshoot takes about 30 seconds. Lots of seating area in the lobby if you want to hang out there. Sometimes wifi is weak in the room but not a big issue for me as it tends to come back. Good location, walking distance to the beach, shopping centre, restaurants, bus stop.They provide beach towels and can exchange dirty for a clean one as often as you need them. There's a coin laundry available for guests to use and laundry soap can also be purchased at the lobby for cheap. Overall I had a really good stay and this place provided what I needed for my trip.

Nice hotel that hits most of the basics. The staff were great, the hotel was clean. There were a few cosmetic issues in our bathroom sliding door was missing a lot of paint etc but nothing serious. The room had by far the nicest mattress I've been on in a long time. Beautiful views of the mountains and canal depending on the side of the building you are on.

This is a very good hotel. With a 3* hotel rating it is exceptional value. The staff are outstanding – friendly, engaging and helpful. Our room, the facilities and the hotel in general was very clean. We saw zero maintenance issues. Being located in Waikiki it was a short walk everywhere. However, if you were to haul beach paraphernalia every day to the beach, you may want to be a little closer to the beach. We enjoyed our 3 day stay immensely and recommend this hotel accordingly.

Great location, that's where it ends. Front desk lady is extremely cold and rude. Manager and night staff seemed more friendly. Had an issue of the bathroom above my floor leaking let's just say it was not water all through my bathroom and the front desk lady couldn't even bother to be interested in that situation. Hardly willing to help until the maintenance man assisted in a much more empathetic way. He understood that other people's urine was falling onto my items and my bathroom... I know the world is short staff at the moment, however there is no need to have staff like her working there.. Eventually after refuting the smaller room they were moving me to, they moved me to a larger room for the remaining 2 nights. But still the lady on the front desk has zero polite attitude or want for assistance. Old hotel, unloved and the location is great, but there is much better choices a stroll away. I travel to Hawaii often for business and I will not stay here again and will not be sending me staff to stay there either. Avoid if you can!

We have stayed at many hotels, and this is easily one of our favorites!!! 1, it’s extremely affordable! 2, we do not have a SINGLE COMPLAINT. Wonderful customer service! Blocks away from downtown shopping and food. The nicest valet. Rooms were exceptionally clean. They provided us with chairs and towels for the beach. We 100% will stay here again in the future!

Very welcoming. Robert the valet was AMAZING!!!! he was very helpful and always with a smile on his face. The rest of the staff were helpful but Robert is definitely a stand out. The hotel lobby is spacious and we loved the coffee & water station. Though when we booked we were advertised a daily breakfast & popcorn station and when that was removed we were never notified so that was a bit of a shock and an unexpected expense. No compensation was given for the inconvenience. The pool is small but we didn't see many people used it during our stay. My son went in twice for a few minutes in the evening. wish they had a hot tub . Location is good, we walked to the beach, the marketplace mall & eateries. Parking is valet only but open 24hrs. Room is VERY dated and dingy. wasn't dirty per say but the age or how worn out everything was made it look a lot worse. Owner definitely needs to invest $$ in the property. And who ever does their marketing is amazing because it looks fabulous in pictures. We stayed in the penthouse suite for a week. it was very spacious for our group. the sliding door does not close all the way or lock saw that in a previous review had hoped they would have fixed it they apologized and said they would review but super dangerous if you have kids which we did. we ended up moving stuff around to block the door. Though the sound of the wind is amplified because there is no weather strip on that door and since its not fully closed shakes a lot. the elevator also does not go all the way up to the penthouse floor so if you struggle with stairs this is not the place for you. finally the whole place needs a DEEP cleaning and not just the basic housekeeping stuff. For the price and location it was ok if you are on a budget or like us weren't planning on being in the room.

The staff and the location of this hotel earned the stars for this place. The room was clean and a good size. The main negatives were the balcony had some rust issues and the lights in the room were jarringly bright kind of an all or nothing situation. All said, I would stay here again and recommend it to others.

I thought great value for the price compared to other hotels closeby. Its an excellent base to get anywhere, especially Waikiki beach and shopping - location very convenient. The rooms are very clean and comfortable. 24/7 courtesy coffee in the lobby, much appreciated. Staff, esp the valet parking, all very helpful and friendly.