Reviews
A/c wasn't too strong my room was actually kinda warm. Bed was very comfortable, staff was also friendly. One of the smaller bathrooms in Manhattan. Great location if you don't like to much foot traffic but want to be in the mix close to restaurants and shops. Not enough wall outlets in the room. Cool restaurant bar on the rooftop. Bartenders make great drinks!!
3
7 years ago (19-05-2018)
They overbook rooms all the time. I was falsely told they only had a small room the first night of a 4 night stay. I had been advised to call daily as there are cancellations. I did so from abroad 4 times and on the day was assured a room was available.
The following day I asked about the room change to be told it wasn’t available but would be the following day by a ‘manager’ lacking any customer experience skills who insisted it was my fault for booking the wrong room. Whilst she did this, two sets of customers shared the same predicament complaining of elderly family members sleeping on the floor.
I had asked the manager to put this in writing so I am not then having the same conversation again. She did not. I simply booked at a neighboring hotel and left never to return or be subjected to their deliberate ploy of overbooking. I am sure there must be a local fire policy they are breaking.
1
7 years ago (01-04-2018)
I went to the rooftop bar for drinks. It was a bit too cold to stay outside long, but the view was very nice, especially with the neon sign. The service was great and the drinks were good. We had a decent sized group and even though I was moving around from table to table, I always got my drink promptly and without confusion.
5
7 years ago (28-05-2018)
The Empire Hotel the name speaks for itself, I came to this hotel last year and I enjoyed my stay here. Pardon that It took me almost a year to provide my experience and feedback. But never the less they took my reservation over the phone and booked me wright away with a JR, Suite.
When I arrived there is a door man waiting to greet you and assist you in anyway possible. As I was waiting to checked in the hotel rep informed if I would like to take a seat by the mezzanine lounge and have a drink as I wait to be checked in. She was very polite and patient.
First floor lounge/bar is cozy lights are easy on the eyes, music has a soft but up beat tempo. The mezzanine on the second level is also very comfortable. I also ventured up to the lounge they have on the roof, you can see all of upper eat side of Manhattan near the Met-Opera House.
I really enjoyed my stay here, my room was spotless and well cleaned, the bedding and pillows just perfect. Stand up shower was just wright.
Will be visiting in the near future.
5
7 years ago (07-03-2018)
Nice, renovated, hip hotel. As with many NYC hotels, rooms and beds are small (or perhaps better choice of words would be European size). But overall, cool hotel relatively close to Central Park. Times Square is within walking range. Recommend for an adventurous traveler (family traveler, with small kids, should probably look elsewhere).
4
7 years ago (28-04-2018)
