Reviews
Pros: Great location and the hotel staff were helpful and polite. Cons: Our bathroom smelled rank. We would have switched rooms if we could. There were daily convenience fees which aren't included in your reservation. This hotels needs some serious upgrades (rust on bathroom pipes, stained hallway carpet, and peeling wallpaper). The rooms looked NOTHING like the pictures on the website. The housekeeping is a joke. When we called to address the rank smell in our bathroom they offered to "freshen" it up vice clean the bathroom. When an housekeeping staff did come up he had some Odor Ban, sprayed the bathroom, didn't say a word and walked out. Plus there's visable cobwebs in the hallways.
1
7 years ago (18-05-2018)
Centrally located.. 5minutes walk from the Times Square.. The streets are active at all times however you don't get disturbed by the noise.. Room is average - has all that one needs.. We took the breakfast-to-go option - the chocolate muffin was delicious.. Staff was very courteous particularly Mr. Mohammed who was helpful, prompt and provided the best service..
4
7 years ago (05-05-2018)
Great location; it's only about a 10 minute walk to Times Square. There are lots of subway stations that are only minutes away too.
When we checked in, our room was upgraded without us asking. House keeping was a bit slow but all the staff were very friendly and welcoming.
Our room was a bit dated but very spacious and included a large balcony. The hotel offers free WiFi and free filtered water (!)
4
7 years ago (21-04-2018)
Terrible experience. Extremely expensive. Convenient location. We booked the room through a third-party app and when we arrived the front desk tried to talk us out of staying. They advised that the only room available did not have a TV (we didn't care).
After we told them we didn't care, and that we ALREADY BOOKED AND PAID for the room, we waited about 30 minutes for a room - that had a TV. The room was basic, there was an obvious empty corner where a desk/table should have been. A few days later I was charged TWICE for the room (once by the third party vendor, and once by the hotel directly).
Calling into their billing department gives you an automated voice saying your call is transferring to "Mailbox #####" where no one answers and you need to leave a voicemail. Given the other reviews about being double charged by this hotel - I will not be surprised if I never get my money back.
1
7 years ago (09-05-2018)
Friendly and accommodating staff. Clean facilities, close to the subway and local fare, and Times Square is literally right up the block. Might not have all the bells and whistles, but if you're gonna be spending most of your time in New York out on the town (as you should!) this is a great base of operations.
4
7 years ago (10-05-2018)
