The North Face

After a long search in stores, my wife found a large selection of female hoodies. For some reason, they didn’t have them even in the flagship store on 5th Avenue. The staff is ok. Actually I was happy that they are not all over me during the course of the shopping visit. I waited a bit too long for a dressing room. They keep them locked. Overall it is a good store.

Great staff, honest & well informed. Have used this store for years, I travel from Staten Island specifically to try out items and purchase from here. In total I think I purchased 2 back packs, a pair of heavy duty winter boots, 2 winter jackets and various accessories from here and I have never been disappointed! I enjoy shopping here so much that I actually accidentally left my credit card here today. The friendly staff immediately hid it and promptly got rid of it as soon as I called. Thank you!!! I highly recommend this store!

Your selection isn’t that great and you should cater to more body types- not everyone is built the same and not everyone is an athlete, but your customer service is outstanding. I had to make a return today for a jacket that I loved but it was much too big and I couldn’t find the right size. Wendell processed my return and he was so kind and gracious. I will go back to this location to probably shop for gifts. Wendell is seriously the best thing to happen to this store.

The North Face is a very good company with excellent products. They back their products with a lifetime guarantee and I've never purchased anything at the store that didn't meet or exceed my expectations. The staff at this store are very helpful and they have an excellent assortment of items. I make a special trip out to the store to try on everything to make sure that I get the perfect fit and that the backpacks and bags will fit everything securely and neatly. I wish more stores were like TNF. Eddie Bauer is another company that backs high quality products with a great guarantee, but there are very few others out there like this.

If I could give them zero stars I would, terrible customer service. I've worked customer service before so I know what's it's like. Example of what I faced when I entered the store.... 1. Lack of manners. 2. Bad attitude. 3. Rude discourteous behavior. 4. Lack of knowledge of product. 5. Was not interested at all in providing customer service whatsoever. There's a reason why people shop online more than ever because who wants to deal with peoples bad attitudes and pure laziness. I'll be taking my wallet online next time.

BE careful of this girl manager Evelyn Brian at this store. She is totally incompetent to be a manager. I was there to return my brand new unused unworn jacket and she refused to help me . She broke the return policy was very rude couldn't answer why she is breaking the policy . I asked her to give me her name and she refused it. She just basically walked away from me and hided on the back of the store . Real manager would not do that. Managers job is to handle this type of situation not to run away from the customers I asked another employee to give me her name and with very bitter attitude some guy gave me her name and told me to get out. I have been customer for 30 years and loved that store but after they changed staff and managers the store falling apart. Rude angry staff very incompetent and useless. Refusing to return clothes and give store credit, breaking store policy and creating very nasty uncomfortable atmosphere . Years ago they had very kind polite managers and staff as I remember but now its all changed for the worse.

They don't carry XS and their S seems to run so big it's like they fitted Sasquatch for their size chart. Prices are insane in store and Macy's site shows some better pricing. Very warm stuff for winter but without proper sizing and affordability.... They cater to only those willing to sacrifice a significant portion of a paycheck.

Very unhelpful/ inattentive staff! We were shopping for shoes and the attendant had absolutely no knowledge about shoes, and also seemed like it was an effort to fetch sizes to try on! After bringing the shoes she then left us to attend to the window display! All other staff also seemed very unresponsive to the other customers. Is it so hard to look at someone when they ask a question instead the product you continue to fold.

I bought men's mcmurdo parka 2 a from North Face and I can say it was worth every single dollar I spend at the store not only the person who assist me was quick and help me in a great way five star I wish I could give you more. Gold North Face. Amazing experience

Shane, the store assistant, was extremely helpful in finding my desired jackets and the sizes. His nice attitude and high-quality service definitely deserve the 5 stars!