Reviews
Had a wonderful experience with the staff here. I was helped by 5 different employees and each and everyone offered excellent service. I typically leave bad reviews when i have bad experiences but i felt these employees deserved the recognition they deserve. One of those who was a young kid, did not get his name but he was SUPER helpful. Thank you for the wonderful experience! We were happy with all our purchases and thank you for making the experience so smooth!
Here’s the thing about me. I’m not a hard girl to please. If somethings good then it’s good and that’s a wise fact I’ve come to accept in my long years on this earth. But there’s one thing I don’t play with; my family. I shop at this store regularly but I’ve found my recent experiences to be completely tainted after The North Face Bethesda Row fired my cousin just because she was caught embezzling hundreds of thousands of dollars from them. So what? Give her a break. They also usually have a bowl of mints by the door which I frequently get food poisoning from.
Just returned a women's coat that I bought for my mom through the internet. The experience in the store was awesome! Young lady helped us out soon As we walked in and till the end. She was great guiding us through picking a new coat and also returning process. This place is gold!
Edwin was really courteous and friendly . Also very professional would highly recommend all to visit that location. North face is a great brand that I have used for 17 years
I was disappointed and annoyed by my visit to this store. For whatever reason, there was very loud music that was a distraction from browsing the jackets. I also have hearing damage and when I asked that the volume be lowered, it was, but only a tad. I think it was playing for the employees pleasure, as if often the case. They need more training in customer service.
I wouldn't come here. The workers definitely weren't helpful. Seemed they were interested in a different crowd of customers. Asked for help and kinda brushed off. The only actual decent experience was from a young lady at the register that was very polite.
I really like this location, the staff are really helpful and friendly but not too overly approaching... I literally just found out North Face has a lifetime warranty on their apparel so I’m very pleased about that
I ordered an item online for pickup at this store and the email informed I'd receive an email when my order was ready for pickup. I never received any communication from them for over a week after my order was delivered to the store. I decided to call the store and the guy who answered was rude and cut me off. He pretty much sounded like he was annoyed with me and never apologized when I told him I never received their email. Worst service ever. I'll never shop at this store or online ever again.
Needed to exchange an online purchase for my husband, and Chip was a huge help. They didn't have an identical jacket in the right size, but he found us one to try on that we ended up liking even better!
Amazing staff. Great selection in store. The staff are very friendly and know their products. Makes for a great shopping experience. Also, for those complaining about the price; you get what you pay for.
Lululemon Athletica
17 miles
Anthropologie
87 miles
BHLDN
87 miles
Sports Extra
469 miles
