The Palm Charlotte

I was not pleased with dinner at all I would give two stars because the manager came around and said hello to everyone and asked if everything was ok she seemed excited about her job which is always nice I didn’t state how the service was which I should have but I didn’t want to be problematic, but once I got home i was disturbed so I decided to write a review the host was very welcoming and seemed excited also! Our server “Tyreek” was an awful host I believe he didn’t want to serve us he seemed irritated from hello and following into the entire evening and I wasn’t sure why because we were excited very friendly and simple completely engaged in our conversation just wanting to eat a nice dinner and catch up! This was very unfortunate because the night was still young and we were excited to see one another and enjoy a nice dinner. Overall I loved the Three-Cheese Au Gratin Potatoes that’s it the bread wasn’t fresh as stated I like raisin bread but it had a funny taste which made me think it came in contact with something it shouldn’t have salad was old and browning my calamari wasn’t fried properly the batter was basically falling off. My friends food as she stated tasted as if it came out of a can and my salmon was undone but I decided to take it home and cooked it more to my liking because honestly I think if we would’ve complained about anything our waiter Tyreek would have “blew our house down“ overall I wouldn’t recommend for a fine dining experience! I rushed dinner just for us to get out of there!

Honestly, the BEST FOOD I HAVE EATEN! Everything about this place is top notch from the ambience, the servers, and the food. If you ever have the chance to eat here, you have to!!!Food: 5/5

Today I made a reservation with Juan and he was very kind from the minute I called to the minute he greeted us when we got to the restaurant! Thank you Juan for being so kind! My waiter was Hanna, he was very polite, entertaining, and very respectful! Hanna thank you for recommending the tomahawk steak! It was absolutely delicious! We cannot wait to come back and see you so you could serve us! This restaurant is an absolute gem! The food was phenomenal. We will be coming back very soon. Parking: Valet was very convenient! Wheelchair accessibility: There's lots of room

What a great Experience…We were there Monday 11/14 to celebrate a closing and had a wonderful time and the staff was Amazing including our server Kasey. The food was great and Will definitely be back

If you’re looking for a good steak dinner, go to Sullivan’s instead. I have been constantly disappointed with the food at The Palm, in general, but especially for the price point, and tonight was no exception. We did not get bread for the table. My dining companion ordered her steak medium and it was so rare, it might as well still have been out to pasture. The waiter agreed and took it back to the kitchen for more cook time, but for what we paid for dinner, I’d expect someone back there to know how to cook a damn steak. I ordered the seasonal salmon dish, and the shrimp risotto included with the dish had ZERO seasoning whatsoever. Not even salt. Might as well have been eating wallpaper paste. The asparagus side dish had the saddest looking, most discolored, limp excuses for asparagus I have ever seen. Charging these prices is bad enough, but charging them for this train wreck of a meal is pure highway robbery. I will not be returning to this restaurant that has been given its fair share of chances to redeem itself.

My wife and another couple went to the Palm Restaurant on Saturday 11/5. We were celebrating an anniversary and two birthdays. The restaurant was busy but the staff seemed appropriately sized for the evening. Our meal was $545 + a $120 tip. This was mine and my wife's first time at the restaurant. Our waiter was friendly and helpful. The food was not what I expected for a pricey restaurant. My wife and I ordered the porterhouse steak to share 36 oz at $149. The steak was ordered medium rare and was delivered to the table cooked about right. However, the steak was almost cool to the touch like it sat out for too long. We told the waiter and he took the steak back to the kitchen and where it was seared again. When it was returned, it was nice and hot but the overall quality was just ok. Not what I would expect for an expensive steak. The Tuscan beans should have been served with a slotted spoon otherwise you risked mixing bean juice with a steak. The waiter and another staff person did ask if we wanted to refresh our shareables and I thought that was a nice gesture given the delay in our steak. We declined and In lieu of that, the waiter brought two cheesecakes to the table. We had these boxed and ate them the following day. Again, for a pricey restaurant I would have expected a very delicious cheesecake but unfortunately it was not. All in all, the atmosphere was nice but I would have rather chosen another restaurant for the evening. Why a 1 star rating? I gave the restaurant a 1 star rating because there are so many choices in Charlotte for this price range. The food needs to be on point. There are so many restaurants at lower price points that kill it day in and day out, and I would be doing them a disservice if I gave any more stars. Pros: Au gratin potatoes Mixed drinks Bread Calamari Service Kitchen accountability Cons Porterhouse Steak Cheesecake Tuscan beans

Lisa was a lovely server. The food was amazing. The scallops were seared perfectly. The steak cut like butter and was cooked exactly the way i like it. Risottos flavors melted in your mouth. Well worth the cost. Expensive. But you receive an amazing meal.

The Best! It is a small chain restaurant, and they provide some of the best food around. Our last visit one of many we had amazing service by the manager, waitress, back waiter, and hostess. It is a little pricey for those who have not planned ahead. We know the costs and are happy to enjoy this amazing food.

Disappointing .We were there to celebrate a birthday, nothing was done or asked to how to make it special. Food was average , service was average and inattentive. The noise inside the restaurant was unacceptable, you could not hear or have a conversation within your own table. The manager should have addressed this . I had to ask what the specials were, they sent 3 pieces of bread to a table of 4, again i had to ask. For the price of what we spent, you would expect better service, attention to details and better ambience.

Very disappointing for any restaurant but for a Palm restaurant especially so. The salmon dinner could not have been any smaller or they would have to call it a tasting rather than a dinner. Salad was a disaster and tasted as though it was a bad leftover from another night. The parmigiana chips were supposed to be “crispy chips” but were rubbery and not eatable. Stay away and have a couple of great meals at a restaurant that cares.