The Party Place - Rogers

Completed my $47 ballon order incorrectly. Despite showing pictures of what I wanted when I got them home I realized the manager Serena had commingled all the ribbons of the small sets on two separate weights together. This made it impossible for me to separate them. She refused to accept that she completed the order wrong and insisted I must have done this myself. I told her I could send her pictures where she had tied knots of the bottom of the weights causing the ribbons to commingle- she insisted the wind must of done and I should have bought a stand. Nobody ever offered a stand. She refused to give me any kind of refund since I was now unable to use the balloons for a picture session. She stated if something was actually wrong I would have mentioned it in the store. First and last time I will ever do business here. I am completely appalled that Party’s City allows such a rude and incompetent person to be a store manager.
1 7 years ago (11-05-2018)

Lost my business today!! I bought a ton of stuff, 2 graduation items and then decided to go with a different theme. They would not let me return the 2 graduation items because they are "seasonal". I understand if I am trying to return them after graduation..but it's April!!
1 7 years ago (12-04-2018)

Some of the themes you can go to Walmart and get for 50% or more less than what is marked here. And then when I went to bring in the balloons i bought from here since i didn't have my receipt it was going to cost 25 dollars! 2 dollars per balloon. And with a receipt would still be 1 dollar a balloon! Which again at Walmart no receipt only .50 cents and it doesn't even have to be balloons bought from there. And once I had the balloons blown up they started popping just floating. Out of 12 balloons I had 5 left.
1 7 years ago (02-06-2018)

Will NOT do business here again! Bought balloons & they told us they would air them up the day of our party. The day of our party they told us they were too busy. We bought a helium tank that wasn't cheap & ended up finding somewhere that did it for us. I just brought the unused tank back for a refund & was told they are non-returnable! They did not tell us this & it does not state that io the receipt!
1 7 years ago (14-05-2018)

The customer service here was terrific.. My daughter wanted to be a fox for Halloween, is it so hard to be a fox unless you want to be a sexy Fox and I just don't see my eight-year-old as a sexy Fox.. The employees here were able to help me pick out a few things and put together an outfit pretty quick.... They didn't have every last thing I needed to hear but the customer service was just impeccable I can't express how much their customer service meant to me this day.
4 7 years ago (25-01-2018)