The UPS Store

Every once in a while you get that most memorable experience! I bring in a Dyson robot vacuum that is packaged in the only authorized shipping box by Dyson to keep a $1000 vacuum from being damaged and she removes it and drops it in a box with popcorn packaging. Dyson tried to charge me for the charging pad that she left in the box when she took it out and tossed the box. So about a year later I had the wife drop off another one for repair and the brilliant manager does it again! I explained to her what Dyson told me about it staying in its original box and she reminded me how she knows her job and doesn’t need me telling her how to package an item going by Dyson specs of “placing the vacuum in a box” and then telling me but you can’t do that if it’s already in a box so I have to rebox it. You truly can’t argue with stupidity.
1 7 years ago (22-02-2018)

Very very helpful if you have business to do. A great team.
5 7 years ago (04-05-2018)

The owner is rude and unhelpful. I went in to ship a laptop to our corporate office. He was annoyed when I asked for a corporate label, then informed me that the corporate label would pay for the shipping, not the bubble wrap. I said "Yes, I know, but how much is the charge for the bubble wrap?" He said "Probably $20.00" I told him I would just take it to the office to and put bubble wrap on it myself, but I needed an Express Box. He informed me they did not have boxes there. I told him I knew they did, as I had shipped numerous things at this store for my company. He said no, we haven't had boxes here for 25 years. I again told him I knew they had boxes, I had shipped numerous things at this very store. Finally he said "they don't give this stuff to me for free!" I asked to speak to a manger because this individual was so rude, and in a very snotty voice he said "I'm the OWNER, can I help you?!?!" I informed him that clearly his employees were much more helpful than he is, and left. We ship things every day UPS (in express enveolpes, don't typically need the box I asked for), and I have a call in to Fed Ex to switch our corporate account to someone MORE FRIENDLY. I would highly recommend going somewhere else.
1 7 years ago (13-09-2017)

I went into the store this morning to ship back a package but I hadn't gotten a chance to print a return shipping label. When I asked if they could print it for me the owner said yes, but it would cost me $5. I thought he was joking so I asked if he was serous and he launches into a rude rant on all the things he has to maintain in order to have a printer available. I was willing to pay the obscene price so I didn't have to drive back across town before his attitude. Not now. Will never willingly do business here again. Update: went across the street to Staples and they not only printed my label for free, but taped up my box. They are a UPS center, there is no need to go to the UPS store ever. See Denis, he is super pleasant and helpful!
1 8 years ago (31-01-2017)

They are friendly and helpful aarp discount is available
5 7 years ago (30-08-2017)