The UPS Store

I ship all over the country and this UPS Store is my "go to" source for service-centric reliability. The entire staff is professional, knowledgeable, and courteous. I am always offered shipping and price point options that fit my specific needs. Great store and great people.
5 7 years ago (08-03-2018)

First of all: GREAT location!! The employees were SUPER friendly and VERY HELPFUL!! - they made everything easy, and helped me get my packages to my family in time for Christmas. My overall experience here was GREAT:) and I will definitely recommend this store to friends.
5 7 years ago (28-12-2017)

I don't even know where to begin. This nightmare still isn't over. My girlfriend dropped off a book to be sent back to chegg on December 21. We got emails from chegg over a week later saying they still didn't get it, and we were charged a late fee. I go to the ups store to see what happened. I was mocked, yelled at and physically threatened by the manager. I told him I was lied to (because I was and was several times after) and he said "if you're calling me a liar, we can step outside." Totally ridiculous. So I wait until the next day when the owner would be there, hoping he would be a professional. I was wrong. He had the same issue with being called a liar and said "the only time I lie is to my wife when it's appropriate." There are other customers in the store hearing this nonsense. I call him unprofessional and say I don't like being lied to and he kicked me out of the store. I call corporate to file a complaint. Turns out they still haven't shipped my package, over 2 weeks later! The woman from corporate calls me and is shocked by these details. She tells me that she will call that store and set up an investigation. That was yesterday, and I have not heard anything back. I don't know where our package is, but I know one thing for certain: neither me nor my girlfriend will ever use ups ever again.
1 7 years ago (05-01-2018)

I need to ship a package for work. I had a UPS and a FedEx account number. I told the clerk that I needed to send a package with an account number when I put the package on the table and he typed up the whole label just to tell me that they don't "do" account numbers. It's a UPS store!!! The clerk even said he had no idea why they didn't do that, but the least they could do is have a very visible sign and post it on their website.
1 7 years ago (17-04-2018)

I had a return package. I didn't have to go in a super nice lady took m@y package, considering that I am disabled. I was really surprised that she was so considerit. I wish I had gotten her name. Thank you.
5 7 years ago (13-04-2018)