The Vitamin Shoppe

Showed up at 7:56pm to buy a pre workout drink, door was locked. Knocked on the door and a guy with glasses came to the door and said “We’re closed.” I said don’t you close at 8 and he said “Sorry were closed already.” So my wife and I walked over to Costentinos to grab our drinks and saw this when we walked back to our car. Apparently the guy running the store had “more important” things to do than sell products to a customer

First of all, this used to be my favorite Vitamin Shoppe store to get my supplements. After today, that’s no longer the case. I can no longer subject myself to the treatment I’ve received at this store, as of late. The last straw was when I ordered some items online using a promo code that was advertised in the app. I received a notification that all of my items were ready for pickup and I proceeded to the store to retrieve them. Upon arriving at the store, I was told that one of the items were unavailable, due to a specific flavor being sold out, but there were other flavors available to exchange for it. I was totally fine with that so I found the replacement flavor and walked it to the counter. While in the store talking to the original associate, another associate walked in and settled himself in behind the counter. I mentioned to that associate that I had a conversation with the first associate about exchanging the unavailable item for the one I brought to the counter. He told me that I would have to pay full price for this item and that it couldn’t be swapped out for inventory reasons. I understood that but that’s not what the original associate mentioned in our previous conversation. I asked the original associate for clarity on what he mentioned to me and that’s when the associate behind the counter begins to say that I’m being rude and confrontational. Never have I ever gotten out of line with anyone at that store! In fact, I used to talk at length to the previous employees. All I was trying to do was get the item for the same price I was quoted when I bought the item online but I was called rude for that. Being in a customer service job most certainly can be frustrating but if a customer is seeking to understand, you provide that clarity in a respectful way. This could have all been avoided with them just swapping out the product for the same price I paid for it originally. Instead, the situation escalated to an unnecessary point and the attitude on this guy was unacceptable. I’ll be shopping on Amazon from here on out. The prices are better anyway!

Went looking for an all natural cough drop supplement and found some by elderberry brand. Works great after about 3 drops! Does leaves a nasty after taste but I found what I was after. Store was well stocked with alot of products and clean. Employee was very knowledgeable of the products that I had questions about. Very well pleased overall.

They had what I was specifically looking for after waiting months for GNC to have it in stock. Its my fault for not coming here sooner.

Staff is very welcoming and always able to answer any questions I have. They carry a wide range of products most of which are priced very reasonably. Way better than GNC and the like.

Small selection, staff had no knowledge of what they even carried let alone uses for the products

When I walked in I was immediately helped with what I needed. The staff was very friendly. Will definitely shop there again!

Always has what I need at very competitive prices!

Staff was very helpful in finding me what I was looking for within my budget.

Fantastic customer service and friendly staff. Anisa is the best. Ask for her!