The Washington Dental Studio

Never again. After being a loyal patient for 15+ years, I had the same exact experience as C. Denny Newhouse from a month ago, and many others on Yelp. The hygienist took X-rays, said two teeth show decay, recommended two crowns, quoted an absurd price. I balked, so he reduced it by $1,000. Since when does a Xray tech diagnose anyway? And the negotiating just felt gross. Dr. Ebbs saw me for maybe a minute and confirmed the decay and need for two crowns. I said I'd think about it and left. Got a recommendation for a dental office that specializes in second opinions. This dentist looked at my X-rays and was truly puzzled. He said there is absolutely zero dental work I need and that all my teeth are perfectly healthy. Dr. Ebbs and Washington Dental Studio has gone downhill. I shudder to think of how many people have paid for expensive dental work and sat through painful procedures unnecessarily. Avoid this dental office and do not trust them!

I should have read all the other reviews saying how awful this place was - it is truly terrible and I was almost taken advantage of by them. I was told by the X-ray technician I needed crowns, which should have been a red flag this was within seconds and without an actual dentist around. They rushed the whole thing - like others have said in their reviews - and did not explain the process to me but quickly got me to pay almost $2k I will get a refund don’t worry. I then didn’t hear from them for almost 2 weeks though I called every day and emailed a ton. That actually ended up being in my favor bc it made me realize I wanted to cancel with them for being so unprofessional. They were really rude too, in addition to being not responsive. I ended up getting two second opinions for two other dentists and both said there was NO NEED for any crowns at all. In other words, these guys were straight up just trying to cheat me. It’s insane. Not only would they have taken my money, they also would have negatively impacted my dental health. I wish there was a place to report this kind of behavior so it could be investigated.

Just found out they jacked up all 3 of my root canals. Heard this from 2 different doctors one lady said the repair work will be extensive. I tried calling them yesterday to schedule an appointment for the pain. Lady on the phone was rude and short. Didn't ask my name to see if I was a previous patient just asked if I had insurance then said the don't have availability and are close on Friday. Dr Ebb was referred byt kin so this pisses me off to no end smd.

This is the worst dentist ever. Very unprofessional. I had dental work done my insurance paid half I paid the other half. Was done wrong a rush job. Once they received my money, they no longer needed my service. when I complain about how bad that the dentures were filling. They refused to adjust the dentures instead they stated we are just going to give you a refund. I threw the dentures in the trash. I do not recommend anyone going to this dental. Also have not received my refund. Not to mention, I took off three days from work to get this service done. I will be reaching out to the Better Business Bureau for help!

I had a bad experience and won't go back. They cleaned my teeth for 5 minutes during a regular check-up and did x-rays. A technician suggested to the Dentist they do a crown operation. The technician approached me in the dentist chair, brought me my purse, and asked for my debit card to immediately charge $800 before I had a chance to think. I came home and read several awful Yelp reviews on Washington Dental Studio about crowns and other procedures that were faulty or done wrong. I cancelled my appointment for the crown and reminded the receptionist several times to refund my money. I never received the refund and had to dispute this charge through my bank. Do your research before going here- the location is convenient but the unprofessionalism of the staff is obvious and I was scared away by others' stories of the quality of care.

There's good & bad. We've been patients for several years and the past year has been the worst of any practice we've ever been to. We hope Dr. Ebbs becomes passionate again about his patients...don't take us for granted. We have stayed this long out of loyalty but our concerns are being ignored and the door is about to swing closed behind us. Our previous dentist left the practice ...very personable, at least we felt he was really concerned. As for Dr. Bonds...**!x&***XXX** and a few more. Dr. Ebbs...hit or miss.. Some days you are a real live patient & some days just another mouth he has to view. Staffing...previous staff more attuned to common courtesy's like tissue, professionalism, cleanliness, details, hospitality and helped you with a treatment plan for your best interest... just talked loudly & openly shared too much personal business while patients were in the chair. Current staff is younger, quieter, not so much on attentiveness to detail or cleanliness. Level of concern is that of "I'm here to do a basic job, get you in and out. We don't feel they all give honest opinions because they will reverse their answer to your question if you don't agree with their first response. However, in fairness, I did receive unexpected assistance and concern with an unfortunate incident. There never seems to be tissue to wipe your mouth...always used the bib or get out of the chair to retrieve a paper towel. I always have to ask for the polka dot goo splattered mirror, which isn't cleaned before being handed to me...yes, I clean it. Billing...it's more than a "SMH". Can be misleading...pay attention. I only hope the government or our insurance company doesn't accuse us of trying to defraud their systems. Workmanship... I have seen better quality done by "free clinics". Choose to have your crowns, partials etc made through another party of someone else that has work you admire. ***Adding this info as my final posting on this dental practice. I'm amazed at the variance of treatment in the reviews but I can only share my truth. After actually having to resort to a highly charged verbal confrontation with a staff member over fraudulent billing issues, there was slight improvement...however, it didn't last and after additional visits, my work has never been completed. For all willing to take the risk...best wishes. It's best for me to be out and done!

I lived in Washington DC for almost four years and was blessed to have Dr. Ebbs as my dentist. He is so friendly, kind, and attentive. Everyone who works at his office also make dental appointments such a wonderful experience!

The Washington Dental Studio WDS is extremely unprofessional and has taken $700 of my money and provided no service at all. I paid up front for flexible partials and have never received them. Originally I scheduled an appointment for dental work and had an infection in my gums at the time. I was given no medication which resulted in further infection in a thyroid tumor. I had to schedule emergency surgery with another dentist to remove infected and rotten teeth that WDS did not extract. Over a period of six months, Dr Ebbs refused to extract infected teeth. Please don’t be literally robbed of your money waiting for dentures. I have contacted them on several occasions requesting a refund to no avail. WDS is a fraudulent facility. I am 80 years old and have been taken advantage of by WDS.

Like any other review, every persons experience is different. After suffering with an exposed nerve for nearly three months, due to a worldwide pandemic, I was more than ready to have the tooth pulled and sent on my way. Dr. Bonds and his incredibly calming and professional staff, were able to save the tooth. From the first phone call to make the appointment to the latest appointment today I have felt nothing but comfort, love and kindness from this dental practice. Thank you for your time and help. love.

Stay away! I also wished I had paid attention to the more detailed reviews outlining issues. I was referred to WDS and went for a cleaning and check-up. Well I was told that I needed a deeper cleaning and some anti-biotic shots. I later learned that this is not the initial treatment option but only done when you're trying to up-sell. I was told that my insurance did not cover the treatment so I signed up for Care Credit since I thought I needed the work as recommended by the hygienist and dentist. Well it turns out WDS also billed me and I paid in full and my insurance. When i got an explanation of benefits from my insurance company is when I found out that they had also billed my insurance. I contacted the "office manager" and billing staff and things went from bad to worse. These folks are totally unprofessional and unethical! And this is not an isolated incident since my new dentist who's just down the street and who is awesome! told me that he gets lots of new customers from WDS who come in relating stories like mine. So heed the bad reviews that actually explain issues and stay away from this place! Update 2021: And finally the outstanding amount that I refused to pay came off my credit report!