Thriveworks

Do not give this company your credit card number. Pretty good counselors, but awful customer service. They incorrectly charge me all the time and it's very difficult to get help through their customer service number. Most of the time no one picks up at all. I've been hung up on by multiple customer service representatives when I've had issues. When they do pick up and don't hang up on me, the representatives just send a message to the billing team and then I may never hear from them again about my issues unless I continue to hound them. I've called before and just desperately asked for a supervisor but the supervisor is never able to speak to me for some reason. I had to complain on Twitter before someone reached out to me with help and we talked about the incorrect charges through email but the issue still continued with no updates afterward. I got to know the representatives pretty well after calling and emailing for months with no progress. In the end, I had to cancel the card they had access to in order to stop the ridiculous charges. This ruined my 2021 Christmas.

I've been going here a number of years now. The therapists have been fine and the location is ok, though parking can be interesting, and a few years ago I would have given Thriveworks 5 stars. Today though, I begin my search for a new provider. Over the last few years, Thriveworks the parent company, not necessarily this location has gotten billing messed up so many times, double billing, and generally made the process of getting mental health care more stressful than not being treated at all. Today I found out 15 minutes before my appointment that the MassHealth plan I had to go on recently, that had previously been accepted by Thriveworks, would not longer be accepted because it's a Medicaid plan. So not only has dealing with billing, scheduling, and customer service become extremely stressful, now it's gotten suddenly much more expensive to boot. I guess Thriveworks doesn't think poorer people need mental health care if they can't make any money off of them. From an IT perspective, it's been interesting and sometimes amusing you have to laugh to keep from crying, right? to see the poor attempt at a patient portal. You can't even do basic things like schedule appointments in it. Merging two systems into a cohesive whole API really didn't work well. A few years ago I was recommending Thriveworks to people. It's a shame that it's gone so downhill.

This company has the most inflexible cancellation policy ever. Do not use a service if you have children. My daughter got sent home from school sick and when I canceled my appointment I was charged $100 cancellation fee!! Who does this during these post Covid times when the hospitals are filled with sick children. Shame on Thrive networks.!! Do not support this business or the greedy therapist that work for them.

My daughter has been seeing Casey Lowth for over a year. She is excellent and I highly recommend her. She is great with teens who have social anxiety, OCD etc. My daughter does not want to see anyone else. Thank you Casey.

I second the statement that you should never give this group your credit card. My daughter needed treatment with this group over 2 years ago yet they will not stop billing my credit card despite many repeated calls and e-mails to the organization. I finally had to lock the credit card.

Thrive work seems to only care about their Money, I've been trying to get ahold of someone in their billing department for almost two weeks now for a balance that shouldn't be there but no one will get back to me! It's frustrating when you can get a hold of someone to make an appointment no problem but when it has to do the billing you can't get ahold of someone, I was left on hold for a ridiculous amount of time, no one ever answered, I've tried their phone system, that's supposed to call you back in the order that they receive... And again NO CALL BACK! maybe leaving a bad review will get someone to call me back!

Jenn Royster is amazing! She is one of the most genuine, compassionate, and solution-focused therapists I know. I have loved working with her and find her presence incredibly welcoming and reassuring. She will not only take the time to intently listen and provide valuable insight throughout her sessions, but also brings great enthusiasm to the work she does with clients. If you have the opportunity to work with Jenn, I guarantee you will leave your sessions having gained something invaluable!

I have worked with Jeffrey White who has been very professional and helpful during our sessions together. He has been very accomodating with my difficult schedule and has provided numerous resources to me even in between appointments on his own time.

Jennifer Royster has been nothing but professional, non judgmental and a great ally through incredibly challenging times. She is able to challenge my self doubt and allow me to see things from a different perspective. She is always on time to sessions and super responsive. I’d highly recommend!

Angelo Conti has been incredible to work with. He is very knowledgeable, professional, and accommodating with his clients. Angelo does a great job with creating a safe space with his clients to grow. His compassion, warmth, and dedication shines through his work!