Reviews
Service was great! I used the new skip the shop service for the first time and was Impressed. 8am they called to see if they could come pick my car up and dropped it back off by 2pm with a receipt after I made my payment through a secured pay link. It’s $ 24.99 round trip or half for one way, but well worth it. Seeing how I just got off work at 5am the last thing I wanted to do was sit at a shop. hopefully they can keep it at this price point moving forward. The new set of tires I purchased ride great! And the free alignment makes my car handle much better than before with the old tires. Plus they came with a 3 year warranty! All in all tire discounters have always been hard to beat but now with this new skip the shop service I may be a lifetime customer
Very pleased with Tire Discounters on Preston Hwy! This is the second time bringing my car here and they do an amazing job. The first time I had a oil change , front end alignment and tire stems replaced. Yesterday I got 4 brand new tires. Justin was very helpful and even called to see how my car was driving! I will definitely be back!!
I had such an easy stress free experience with Tire Disconnecters. I requested an appointment and the next day I was connected with Lauren. He was very helpful and was able to order my tires just in time for my scheduled appointment. He answered all my questions and was super helpful. On my actual appointment day Justin is who took care of me from start to finish. Supper nice, again answered all my questions. Very upfront with the estimated cost so that there was no surprises. I also had the chance to briefly speak with one of the mechanics working on my car. He brought me Into the work shop and showed me a few things. I knew my car was in rough shape and was overdue for maintenance, but it was nice to have someone inform me on what was going on. With the extra parts and work that needed to be done he made sure that I was okay with the change in cost. Again it was nice to not be surprised with cost. Thanks to everyone and anyone that I didn’t mention. Happy to feel confident on the road again! Highly recommend Tire Discounters Preston Hwy!!
Very satisfied with my balance and rotation. Thank you Darren for making sure my car seats were as clean as they were when I drove it in! Everyone was polite, attentive, and answered all my questions. My service wasn't as urgent or detailed as some others here in the reviews, but they did get my vehicle done in less time than I expected.
1st appointment they called and canceled 10 mins before my app. They stated they were too busy to honor the app. 2nd appointment They neglected to rotate tires and didn't replace battery. 3rd appointment I paid $1200 for tires, battery and oil change. All of my tires were mounted inside out. I called to get an appointment to fix the issue and they stated they had no appointments and to drop it off and they will get to it when they can, TO FIX THEIR ERROR! I stated that was unacceptable and I requested $ back to pay someone else to fix their error and they stated I can't get $ back, but they will give me a free oil change. This is ABSOLUTELY UNACCEPTABLE, & THE ABSOLUTE WORST CUSTOMER SERVICE & SERVICE IVE EVER EXPERIENCED!! If it would be cost affective Id sue this place!!! They're absolute Crooks!!!
I'm terrible with names, I believe one of the gentleman was named Justin, but overall, everyone that helped us was kind, and made jokes with us. They walked us through the tire picking process and helped us choose which would be best for us without pushing a sale. This is my 2nd time coming to them for tires, and it is worth every penny. I encourage all of my friends and family to visit this specific store just due to their hospitality. Wonderful job, fellas
Great service. I was headed back to Louisville from Texas. I had gotten a flat and put on my full size spare. I called Thursday evening and spoke to Jacob. I needed two tires on the rear of my work van. I asked if they had any appointments. He said they were booked pretty much all day. I asked him if I drop it off Friday morning could they have it done by Saturday. So I dropped it off Friday morning and it was done the same day. Thank you Justin, Jacob and the rest of the team.
I didn't have an appointment so i had to drop the car off for an alignment. They took care of me super quick and called me to come puck up the car. Alignment was perfect, and great customer service.
I've been going here for years, they do some sketchy stuff. Recently had an pil change and denied service for a cabin filter, because my dad can do that cheaper and it's really easy to do. They sprayed deer repellent or cleaner on the filter to get us to change it, you could smell it through A/C. We changed it ourselves and wiped everything down and the smell went away, which is how we know. The AC was working fine before I took it in. They also didn't put my dipstick cap on all the way and didn't tighten the plug so oil got all over the motor. Made a big mess and can destroy it. Will never come here again. Asked for refund also.
Tire Discounters is always my go to place anytime I have an issue. A couple days ago, I had a flat tire and a dead battery. They came and jumped my car to get it to their store so I wasn't stranded, and hooked me up with a new battery. Unfortunately, my flat tire problem wasn't so easy. I had a bent rim. Despite that, they did their best to find a solution for me so I still had transportation over the weekend until the new rim comes in. Everyone there is so nice and always willing to help.