Travel Experts Inc

Travel Experts found the perfect Mediterranean cruise for me and my husband. They made sure it was everything we wanted and more. Expectations were exceeded!
5 8 years ago (02-10-2016)

I gave a star because it is required to at least give one. I was looking online at different travel agencies and came across this one. I called to let her know I was looking to take a vacation to Jamaica next year for my birthday. We briefly talked about what I want my vacation to consist of. Then she asked about budget. I threw out a price of $1000 per person (never having been on a vacation there). Then i proceeded to tell her that my budget was not set in stone and I wanted to hear options and depending on what was included i would be willing to spend more money. The first thing that came out of her mouth was "the cheapest thing i have that i can offer is...." That ended our conversation. She considered her service "cheap" and i feel as though I was prejudged. I am not sure if it because I am a young African American lesbian woman (all of which she knew) or because she assumed I am poor because of the number i threw out. Either way, if a customer does not use the word "cheap" then neither should you. A class or two need to be taken in customer service in 2015. Also I have been looking at flights and for the time frame i want I can get flights for a little less than $400. She was trying to tell me that the flights start at $800/ person. Travel agents are supposed to offer better deals and have options. I could use expedia and get better customer service. At least there are options on there and not just "the cheapest" offer. I would NEVER recommend that anyone work with a person with that caliber of customer service, or the lack there of.
1 9 years ago (16-10-2015)

The lady I worked with was very nice but she messed up my wedding night and honeymoon reservations, as in we had no hotel room booked for the first night and we were on wrong flights to our honeymoon; it was nearly disaster. She apologized but thats just not enough for me. When I called after the fact they put me through to another person there who was smug about having to help the clearly irritated customer. I wouldnt recommend using them.
1 9 years ago (21-10-2015)

Sue Bergamini is great!
5 8 years ago (01-12-2016)