Reviews
I am extremely disappointed with the services of this company. They scam their customers out of money by offering non-existent services and charging exorbitant amounts for them. My experience with them was a nightmare – instead of the promised quick and quality service, I faced constant delays and unprofessionalism. When I tried to get my car back, I was simply ignored because they were closed and it was 4pm not the 5pm. I strongly advise against dealing with this company!
I'm a fleet manager for a fairly large delivery company. One of my vans broke down with a flat tire this afternoon. He was in a bad location so the police had Treat's come out and tow our box truck They got my guy picked up, and replaced his tire in under 2 hours. EXCELLENT service, and the price was very reasonable. I only wish this shop was closer to our location, a fair priced shop that gets it done quickly is invaluable to me. I highly recommend Treats Garage.
The worst experience of my life. This company is a complete scam. They charge for services they never provide. I ended up wasting a lot of time and money trying to get the promised service. The staff is rude and incompetent, and the managers completely ignore any complaints. Avoid this company at all costs!
Highly recommended! Very professional and made me feel safe through the whole process. Great drivers and super friendly staff that made sure my car didn’t get damaged or scratched.ServicesSpecial vehicle towing
Very unprofessional, I had my truck breakdown on the turnpike as well. But I was able to get it to a rest stop. I had to leave the vehicle to get a hold of my mechanic for him to come and check the issue out. The port authority turned around and got my vehicle towed. The same day it broke down. It wasn’t even on the highway. It was in the parking spot. They went ahead and closed the shop early so I can pay the overnight fee. Charged me almost $500. Owner is very ignorant and rude, and I do not recommend any business to him. Please stay away.
It was a horrible experience with the whole ordeal taking 3 hours, on a cold dark evening sitting on the exit ramp of NJ turnpike exit 8A. Treat’s Garage driver did not know the rules or intentionally misguided, causing significant inconvenience! In speaking to the NJTA representative, the tow company is expected to tow to the nearest safe location. The driver denied the request to tow the car to my home, which is 1.6 miles 4 minutes away from the stranded location or even a tire shop 2.3 miles away. Instead he stated that THEY HAVE TO tow it to their garage Treat’s garage, which was 15.4 miles 22 minutes away!! He asked to then contact AAA to tow it again to any other preferred location. It is ridiculous and illogical to inconvenient the stranded traveler in such a way!! This just feels like a scam where knowing that Treat’s garage provides repairs and tire replacement services, they want to unprofessionally generate more business!! And if the car owner doesn’t get it repaired by them and doesn’t get it towed out of their parking lot by 9:30am, then they charge $46!!!
Tom and Shannon made a trying situation wonderful with their great attitudes and understanding. My minivan with 240K miles finally crapped out on the Jersey Turnpike on the way home to Virginia. I have never had to be towed off a highway before and was not happy when the turnpike authority said they would dispatch a tow. I thought, "Great! It's Sunday morning and I'm going to get some p'oed tow driver who doesn't want to be up much less working and he is going to gauge me." But that didn't happen. Tom, who is the most pleasant person I ever encountered arrived and saved the day. He walked me through the process and made sure both my wife and I were comfortable with what was happening. He surprised me. Thankfully. Next I had to arrange a tow or a final resting place for the ceased car from home in Virginia. I was not looking forward to it. I had visions of this old lady with a craggy voice and an indifferent attitude on the other end of the phone with no interest in helping me because I was interrupting her tuna sandwich and cigarette. I was pleasantly surprised when Shannon picked up the phone and was incredibly empathetic and understanding. I know she must have been smiling because I could hear it loud and clear through the phone. She was so understanding and walked me through how to exchange the title with Treats and how they would send my plates back - for someone who has never been through this, it made my day, my week, and my month! Thank you Shannon for the great laughs during a horrible experience!
This company is very unprofessional and completely scammers from the owner to her workers. Charged $900 to tow truck no more than 10 miles, picked up vehicle because the truck broke down on turnpike after 5pm which as per their hours the shop is closed. Arrived at their location at 6pm and was awaiting mechanic to pickup the truck and pay for the tow, was told that they charge $150 to wait, mechanic arrived at 7:10pm driver refused to accept payment just so they can charge an overnight rate. Owner is terribly rude and unprofessional as well as inconsiderate
This place is highway robbery like I said it literally sucks they take advantage of people and overcharge you for things they should not have charged you for
Treats is great To do business with Big enough to handle your needs, Small enough not to treat you like a number , They have rescued me in my work truck Multiple times , From rescuing me in a farmers field To towing me when I blew a p t o and on one occasion towed me in and with my truck on the tow truck ,replacedMy part got me back on the road zero hassle, Extremely hard working family ,nice people
