Triple E Heating and Air

Very pleasant to deal with setting up an appointment to have my heating system replaced. Was told the tech would come between 8 and 830 am he came at 9 am, no big deal. Tech asked what we are doing to the system and what needs fixed, I thought this was a trick question but politely said your replacing the unit? He asked what's wrong with it, it's warm in here, it's broken my guy. He replaced the unit but failed to mention he didn't have the filter. When I called to pay, the nice lady mentioned the filter wasn't installed and they would need another day to come, I asked if they had availability same day and she finally said yes a tech will be there between 2 and 4pm. 430 noone has showed up or called. I called and they stated they would have the tech call me. I was now told by 7pm. I get a call again stating the filter isn't in the warehouse and that I would get a call the next day to have it brought when I got home. Noone called. I called again for the filter still never got a time for them to come out. This morning I called to get an update was told the tech will call me with a time, noone called, was told he "called" me twice but according to my phone log that wasn't true. I finally got in contact with the tech who brought the filters over. Turns out 1. Filter is the wrong size and 2. The blower motor is too low for it to fit so now they have to waste another day off of mine to come take apart stuff to make a filter housing. Easy to get in contact when it came for scheduling the service initially and when it came to money but when things weren't done correctly they almost fall off the face of the earth. I get things happen, but when communication goes away thats when I get frustrated, this was a $3,100 dollar service.Service: Installation

My AC went out on a Saturday night and the highs were near 100 degrees. I called Triple E the next day and they had a technician out within 2 hours, on a Sunday! The issue was quickly diagnosed and they fixed it on the spot. They were a lifesaver and I'll be using them moving forward.